my wife got a new phone back in Sep,on her old phone she could get her facebook page.He...

GetHuman1637769's customer service issue with Facebook from November 2018

7 views
 | 
231047 similar
 | 
1 following
Help with my Facebook issue
First: share to improve GetHuman1637769's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1637769's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1637769 will want to follow the link below to head to their help center. We will check on GetHuman1637769 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1637769 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1637769's own words
my wife got a new phone back in Sep,on her old phone she could get her facebook page.Here is the problem,we can get facebook on the computer plus on her tablet.It doesn't come up on her new phone? We tried Emailing about the problem and they sent us * replies all the same numbers to get into facebook.Like I said each reply came back with the same numbers none of them worked.What can we do to get her facebook started on her new phone??We don't know the correct password Any suggestions what to do???
GetHuman1637769 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1637769 fixed the problem
We are waiting for GetHuman1637769 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1637769 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1637769
Nov 27th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 231047 others
1 customer following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1637769 started working on this issue
Nov 27th, 2018 4:11pm