Good Afternoon. Unfortunately, I have an issue I need resolved. On Friday my deceased b...

GetHuman-anisabuh's customer service issue with Facebook from November 2018

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The issue in GetHuman-anisabuh's own words
Good Afternoon. Unfortunately, I have an issue I need resolved. On Friday my deceased brothers account was hacked as it showed his account active and something was posted to his timeline. It was an album with the same photo with "ray ban" and a website on the photos. I asked friends and family to "give feedback on this post" and say "spam". Few days later I go to the page to see if it was resolved and his account was no longer visible and either deleted or disabled. To be clear we do not want his account to be gone, it had pictures of him that now my parents will never have. And was an outlet to let people mourn.**I would like this account to be recovered. His facebook name was Colby J Baker and his birthday was November **, ****. I was listed as his sister in the "relatives" section. Our friends and family never wanted his account to be gone and for it to be deleted over a hacked comment that we just wanted removed is a little unfair. Please point me in the direction or help me find a solution to this problem. And if possible I just noticed you can memorialize an account and would like that to happen if possible.
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Customer service issue
Reported by GetHuman-anisabuh
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-anisabuh started working on this issue
Nov 26th, 2018 10:12am