I can’t log into my account. It won’t send me the sms codes, it doesn’t recognize my br...
GetHuman-jennakri's customer service issue with Facebook from November 2018
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jennakri's own words
I can’t log into my account. It won’t send me the sms codes, it doesn’t recognize my browser. The email address associated with the account is no longer valid. I sent my ID for authentification, how long does this process take? I need to get back into my account. So I can check messages from my family member on the east coast who don’t have cell phone and just use Facebook to contact me. This is very frustrating, I usually log into Facebook via my phones browser so that I can log out. Every night I erase the content on my phone because where I work, it’s a security risk. How am I suppose to unblock my cell phone so that the * factor authentication will start send me SMS texts again? I need to read my messages in case of an emergency. I’ve had my account for almost ** years and all of my photos are on it. I need this account to be unlocked so that I am able to get in and start receiving sms messages again.
GetHuman-jennakri did not yet indicate what Facebook should do to make this right.
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