I can’t log into my account. It won’t send me the sms codes, it doesn’t recognize my br...

GetHuman-jennakri's customer service issue with Facebook from November 2018

5 views
 | 
229079 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-jennakri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jennakri's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jennakri will want to follow the link below to head to their help center. We will check on GetHuman-jennakri later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jennakri may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jennakri's own words
I can’t log into my account. It won’t send me the sms codes, it doesn’t recognize my browser. The email address associated with the account is no longer valid. I sent my ID for authentification, how long does this process take? I need to get back into my account. So I can check messages from my family member on the east coast who don’t have cell phone and just use Facebook to contact me. This is very frustrating, I usually log into Facebook via my phones browser so that I can log out. Every night I erase the content on my phone because where I work, it’s a security risk. How am I suppose to unblock my cell phone so that the * factor authentication will start send me SMS texts again? I need to read my messages in case of an emergency. I’ve had my account for almost ** years and all of my photos are on it. I need this account to be unlocked so that I am able to get in and start receiving sms messages again.
GetHuman-jennakri did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jennakri fixed the problem
We are waiting for GetHuman-jennakri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jennakri fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jennakri
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 229079 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jennakri started working on this issue
Nov 26th, 2018 5:58am