I can’t log into my account. It won’t send me the sms codes, it doesn’t recognize my br...

GetHuman-jennakri's customer service issue with Facebook from November 2018

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The issue in GetHuman-jennakri's own words
I can’t log into my account. It won’t send me the sms codes, it doesn’t recognize my browser. The email address associated with the account is no longer valid. I sent my ID for authentification, how long does this process take? I need to get back into my account. So I can check messages from my family member on the east coast who don’t have cell phone and just use Facebook to contact me. This is very frustrating, I usually log into Facebook via my phones browser so that I can log out. Every night I erase the content on my phone because where I work, it’s a security risk. How am I suppose to unblock my cell phone so that the * factor authentication will start send me SMS texts again? I need to read my messages in case of an emergency. I’ve had my account for almost ** years and all of my photos are on it. I need this account to be unlocked so that I am able to get in and start receiving sms messages again.
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Customer service issue
Reported by GetHuman-jennakri
Nov 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 229079 others
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GetHuman-jennakri started working on this issue
Nov 26th, 2018 5:58am