I subscribed to FB ads. Started an ad and cancelled the same day. FB added a second pos...

GetHuman1622713's customer service issue with Facebook from November 2018

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The issue in GetHuman1622713's own words
I subscribed to FB ads. Started an ad and cancelled the same day. FB added a second post to boost and used up the $** coupon. I had to put a minimum limit on my card and they charged me that minimum $**.** at the end of the * boosts. Since then I have been trying to cancel my Ad following the online prompts and keep getting told that they need to check if anything is outstanding on my card before I can remove it. That happened this morning. I paid the outstanding $**.** and was told to come back in * minutes. I went to my kids for lunch and returned many hours later to be told I would have to wait after deactivating the account. I have come back several times and several hours have passed and I'm getting the same message. Never asked to boost a second post. Tells me * posts have been boosted in the last ** days. Very frustrating and not good for future business.
GetHuman1622713 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1622713
Nov 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 228561 others
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GetHuman1622713 started working on this issue
Nov 25th, 2018 6:37pm