Facebook Customer Service Issues

Hello! My name is Arieana Mathena, known as @lol.arie on Instagram. I have been using the platform for about 5 to 6 years now and have accumulated over 6,[redacted] accounts that I follow. As a 16-year-old user, Instagram is very important to me as it has been a way to document my growth from tween to young adult. However, I have noticed that the list of users I follow is organized chronologically, making it hard to manage such a large number. I would like to reduce the number of accounts I follow, especially with the relevance feed over the chronological feed. I have tried several times to unfollow accounts but found it difficult to navigate my long list. I wish there was a way to categorize or filter the accounts I follow based on factors like inactivity or last visited. Additionally, a feature to search posts by date would be beneficial for users like me who have been on the platform for a long time. I understand these suggestions may be a stretch, but I wanted to share my thoughts in hopes of improving the user experience on Instagram. Thank you for considering my feedback. Sincerely, Arieana Mathena (@lol.arie)

On my PC, my Facebook page is working fine; however, I'm experiencing issues on my Kindle Fire 10 tablet. Instead of accessing my account, the page suggests friends as "Friends You May Know" with options to Add or Remove them. My old personal Facebook page is visible with limited information and an outdated profile picture on the top left corner. The rest of the page only shows a "Welcome to Facebook" message prompting me to find friends to see their posts and photos, followed by a "Next" option displaying more friends to add or remove. This peculiar setup is preventing me from accessing my actual account on the tablet.

Hello, I would appreciate any assistance you could provide as this situation is incredibly frustrating for me. My Facebook account was recently disabled, and it was linked to an email address I no longer have access to, making it challenging to address the issue. To add to my dismay, my new account, which I put considerable effort into setting up and reconnecting with friends, has been disabled overnight without any clear explanation. I refrain from posting any controversial content or engaging in sensitive discussions. Facebook is vital for me to communicate with my son in the UK, and I am bewildered by these continuous disruptions. This has caused me embarrassment as my integrity is being questioned by my friends. Please, could you urgently provide an update on this situation? If necessary, feel free to reach me at [redacted] [redacted] [redacted] or via email at [redacted] Thank you, Dean B.

I am having trouble accessing my account. I am not receiving the SMS codes, and my browser is not being recognized. The email address linked to my account is no longer active. I have submitted my ID for verification, but I am unsure of the timeline for this process. It is crucial that I regain access to my account promptly to communicate with my family members on the east coast. They rely on Facebook to reach out to me as they do not have cell phones. Typically, I access Facebook through my phone's browser for logging out daily and due to security reasons at work, I clear my phone's content every night. How can I unblock my phone to resume receiving SMS texts for two-factor authentication? Access to my messages is essential in case of emergencies. I have been a user for almost a decade, and all my cherished photos are stored on this account. Please assist me in unlocking my account so I can access it and start receiving SMS messages once more.

Yesterday, when I attempted to log in to my new Facebook account [redacted], I received a notification stating that the account needed verification due to suspicious activity. This account was created for a nonprofit I volunteer for, and I also created a page for the nonprofit using this account. After uploading a photo of myself as requested for verification, it has been more than 24 hours, and the verification process is still ongoing. I am concerned because I have a crowdfunding campaign linked to the Facebook page that is inaccessible now. How long does the verification process usually take, and is there a way to expedite it?

I have forgotten my Facebook password and attempted the password recovery process by clicking the "forgot password" option. My account does not have an email linked to it, only a phone number. After initiating the password recovery, I received a message instructing me to try logging in again. Since I am unable to access my email, I selected the option for not having email access. Unfortunately, the system informed me that without email access, they are unable to verify my identity and grant access to my account. It seems that my account information may be hidden if I cannot regain access. I am currently logged into the Facebook mobile app but unable to add an email without the password. I am hesitant to create a new account as I want to regain access to my original account.

My son posted my picture on Facebook without my permission, violating my privacy and disrespecting me. If I had wanted my picture on Facebook, I would have done it myself. His Facebook name is Tony 'La Dae or Tony Evans Jr. I believe he should be removed from Facebook for his actions. If this issue is not resolved, I will contact the police department and even notify the TV station. Facebook has caused too many problems, and I only use it to connect with certain family members. I wish phones weren't so obsolete. I urge you to address this matter as it has gone too far. Once this is resolved, I plan to deactivate my Facebook account for good.

I have repeatedly reported Tina Harmon many times. I blocked her and left Facebook for 7 months to avoid her, but she has created a new profile as Joy Funmy and is using my picture. She is pretending to be sick to manipulate people into sending her cannabis for free. Tina is posting photos without permission and slandering me wherever I go. She even falsely accused me of growing cannabis to the police by sending them photos of her plants and claiming they were mine. Despite her unstable behavior, the authorities have not intervened because she was an informant. The court case ended on November 5th, so there is no justification for her to continue harassing me. I have reported her on Twitter and Instagram as well. Her previous account was under Tammy Juttner, and now she goes by Tj Juttner. Please assist me in keeping her away from me. Thank you, Tammy Juttner

Good morning, Yesterday at 4 pm Nigerian time, my Facebook account was hacked. I went through the recovery process and managed to log in, but this morning I noticed the hacker changed the email associated with the account back to theirs. The hacker email is [redacted], and my original email was [redacted], which I then changed to [redacted] during the recovery process. I attempted to recover my account this morning but failed because I couldn't identify my trusted Facebook contacts. While I suggested a few family members, it was unsuccessful. The hacker has been removing my friends and posting on my timeline. Thank you for your assistance.

Good afternoon. Unfortunately, I am facing an issue that needs to be resolved. This past Friday, my deceased brother's account was hacked. His account showed as active, and something was posted on his timeline - an album with the same photo, mentioning "ray ban," with a website link. I requested friends and family to report it as "spam." After a few days, when I revisited the page to check, his account was no longer visible, and it seems to have been either deleted or disabled. We do not wish for his account to be gone, as it contained pictures of him that are now invaluable to my parents and served as a way for people to mourn. I am requesting the recovery of his account. His Facebook name was Colby J Baker, with a birthday of November 28, [redacted]. I was listed as his sister in the "relatives" section. Our friends and family didn't want his account to be deleted; we only wanted the hacked content removed. It feels a bit unfair for his account to be completely removed. Please guide me on how to resolve this issue. I recently discovered that accounts can be memorialized, and I would like that option if feasible.

Dear Sir/Madam, I am writing to address the disabling of our business account, "Tickmill," on Facebook. We dispute the claim that the disablement was warranted due to violations of Facebook's policies as we are diligent in adhering to their advertising guidelines. As a reputable financial services provider with a global clientele, Tickmill relies on Facebook ads to promote our award-winning products and services worldwide. Advertising on Facebook is a crucial part of our marketing strategy, and we allocate a significant portion of our budget to this platform. Therefore, we respectfully request the reinstatement of our account for advertising purposes. We are available to provide any additional information or evidence if needed. Kind Regards, Tickmill Social Media Manager

I am having trouble accessing my Brave Frontier account since my Facebook account, which was created specifically for it, has been disabled. I reached out to the game's support team, and they explained that once a Facebook account is linked to a Brave Frontier account, it cannot be unlinked. They advised me to contact Facebook's Support Team to try to reinstate my Facebook account. If Facebook denies the request, I can provide screenshots of the conversation for further assistance. I appreciate any help you can provide. Thank you for your understanding.

I have not used my Facebook account in about a year. Recently, I tried to log in but I no longer have access to the phone number or email address associated with the account. The account belongs to Jacob Wallington, and the profile picture features me in a black long sleeve Lacoste polo shirt on a brown leather sofa. It contains many precious photos of me and my son. I cannot log in without the login details, but I might remember the password if I can retrieve the phone number connected to the account. The email provided is mine but is not linked to the account in question.

Since [redacted], I have experienced multiple losses in my family, leading me to struggle with coping. Consequently, I've made some regrettable decisions in my life. Over the past seven years, with a few brief interruptions, I've faced challenges maintaining access to my two previous Facebook accounts and associated email and cell phone accounts. I urgently require assistance to regain access to these accounts where I have stored cherished conversations and countless photos of family members who have passed away. I recently found myself in a situation where I cannot log into any of my previous email or Facebook accounts. I'm uncertain whether they were hacked or if I simply forgot my passwords. I have created a new email address to facilitate communication. Any help would be greatly appreciated. Thank you, Matthew S.

While traveling in Georgia, my Facebook account was unexpectedly disabled, citing impersonation. I promptly submitted copies of my California driver’s license and passport multiple times with no response from Facebook. Despite proof of identity and no violation of terms, my account remains disabled. I am willing to visit Facebook's Menlo Park office in December or January during my stay in the SF bay area. It's puzzling why my genuine account was flagged. I've been a member for over a decade and wish to have it reinstated. Likely, access from Russia triggered an automated system error. I request an explanation and restoration of my account, which has bewildered not just me but also my family and friends.

Dear Facebook Team, For the past five days, I have been facing an issue where Facebook keeps prompting me about suspicious activity on my account and logging me out for safety reasons. Initially, I was asked to provide a picture, which I did, and after a 24-hour wait period, my account was active again. This cycle repeated where I was asked for my phone number, waited 26 hours, logged in for a short duration, then faced the same issue upon logging back in. This morning, after 27 hours, I could access my account briefly, changed my password, and logged out. However, after two hours, the same message about suspicious activity led to my account being logged out once more, requesting another picture. This is my personal account, and I urgently need this issue resolved. Thank you for your prompt attention to this matter. Best regards, Aayan Thapa Facebook Login ID: [redacted]

Hello Facebook, I am Courtney Pickard. I need help regarding my Instagram account. Last week, it got hacked, and I mistakenly had my friends report the hacker before I could do it properly. Instagram disabled my account thinking I was impersonating someone. I followed the steps to recover my hacked account, but my profile remains disabled. I have lost access to important photos. I have reached out to Instagram but have not received any responses. I am desperate to have my account reinstated. The username is “courtney_alanna.” Please contact me at my new email address [redacted] Thank you.

After being away from Facebook for over 5 years, I recently created a new account due to difficulties accessing my old one. I am a real estate investor and used the platform to connect with others in the industry. Despite making valuable contacts through my posts, my account was unexpectedly frozen. I attempted to create two more accounts to reconnect with these contacts but faced posting restrictions each time. I am frustrated as my posts were genuine and related to my work. Reestablishing my account is crucial for my networking efforts.

I recently encountered issues with my Facebook account due to forgetting my password. In an attempt to resolve the problem, I created a new account under the name Harold Wylie with a new email address and phone number. However, I cannot recall the password I set for this new account and somehow disabled it. Additionally, I am unable to post on my real Facebook account as I also cannot remember its password, and the platform does not accept my new email address or phone number. Whenever I try to post something, the share bar appears faded in blue, preventing me from sharing anything. This situation has left me feeling very frustrated. Any assistance would be greatly appreciated.

I had an account around 7 years ago under the name Cade Broad with the email [redacted] I faced harassment from someone back then, prompting me to change my email and believe I deactivated the account. However, today a friend sent me a screenshot of my account, which I no longer have access to. I've been trying all morning to access the [redacted] account but Microsoft is not allowing me in, claiming I don't have enough information. I need to access the email to retrieve a code to delete my Facebook account. Can you please assist me in deleting the account? Thank you. Cade Broad from Midland, Ontario. The account features a black and white photo of me in an emo goth style, along with numerous pictures of my dog. Please delete it. Thank you.