My account was hacked and I cannot login or access the account. The email address ass...

GetHuman-brocobur's customer service issue with Facebook from November 2018

1 view | 217038 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-brocobur's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-brocobur's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brocobur will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brocobur can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-brocobur may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brocobur's own words
My account was hacked and I cannot login or access the account. The email address associated with my account is not mine so the recovery code cannot be sent to access my account. Also, the phone number listed is my current number but every time I request a SMS message to access my account one is not sent to my phone. Not sure why, however I would like to re-gain access to my account so I do not lose my contacts and be able to update with the correct email. Worst case scenario my only other option would be to delete my existing account only if I cannot regain access and create a new one. The phone number associated with my account is ********** and does not work to regain access. The email listed is not mine, it is *****@***.com which is however my ex-wife so apparently she hacked in and locked me out as some kind of sick joke. My current and only email address that the account should have is *****@***.com. the name on my personal profile is Matthew Viands. Thank you

GetHuman-brocobur did not yet indicate what Facebook should do to make this right.

How GetHuman-brocobur fixed the problem

We are waiting for GetHuman-brocobur to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brocobur fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-brocobur
Nov 15th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 217038 others
0 customers following this

Timeline

GetHuman-brocobur started working on this issue
Nov 15th, 2018 12:56pm