My account was hacked and I cannot login or access the account. The email address ass...

GetHuman-brocobur's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brocobur will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brocobur can let us know if they help or not.
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Before contacting them, items GetHuman-brocobur may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brocobur's own words
My account was hacked and I cannot login or access the account. The email address associated with my account is not mine so the recovery code cannot be sent to access my account. Also, the phone number listed is my current number but every time I request a SMS message to access my account one is not sent to my phone. Not sure why, however I would like to re-gain access to my account so I do not lose my contacts and be able to update with the correct email. Worst case scenario my only other option would be to delete my existing account only if I cannot regain access and create a new one. The phone number associated with my account is ********** and does not work to regain access. The email listed is not mine, it is *****@***.com which is however my ex-wife so apparently she hacked in and locked me out as some kind of sick joke. My current and only email address that the account should have is *****@***.com. the name on my personal profile is Matthew Viands. Thank you

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Customer service issue
Reported by GetHuman-brocobur
Nov 15th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 217038 others
0 customers following this


GetHuman-brocobur started working on this issue
Nov 15th, 2018 12:56pm