Facebook Customer Service Issues

On Monday, I encountered an issue with my Facebook account. I was prompted to enter a password, which was unusual. Not remembering my password, I had to create a new one. Unfortunately, this led to the unintentional creation of a new account with a slightly altered name. My original account is under the name David S. Zadnoff, while the new one is David Zadnoffo. Posts intended for my original account now end up on the new account. I am unable to receive messages from friends on my original account. I would like assistance in restoring my original account and removing the new one with the altered name.

I submitted a picture of my personal ID as requested. However, my Facebook account is still inactive. The name on my ID is Nedzad Keranovic, but on Facebook, it's Dado, a name used by my family and friends. My son, Haris Keranovic, and my sister, Vanesa Saracevic, can confirm this. Please enable my account quickly as I don't want to lose touch with family in Australia (Irma Quinn), the USA (Nermina Strikland), and many friends, along with cherished memories. Missing my mother's call on Messenger has left me feeling upset. Please assist in reactivating my account. Thank you. Email: [redacted]

I am having trouble accessing my account. It has been almost two years since I last tried to log in, and the security questions are not helping me gain access. The option to send a confirmation code to an old phone number I no longer have is not useful. When asked to identify pictures of people on my friends list, I have been unsuccessful because I do not recognize the individuals shown to me. I have accepted friend requests from people I do not know well, so I struggle to identify them from the photos. Asking for help from friends listed is also not an option since I cannot contact them outside of Facebook. I need assistance to regain access to my account as it contains important photos and messages that I do not want to lose. Your help would be greatly appreciated.

Hi FB, I recently received a security update on my FB app, and although I updated it, I couldn't remember my password. The app usually keeps me logged in, so I had to reset the password. However, the SMS code was sent to an old mobile number I hadn't updated. I usually log in through the app, not a browser, so I couldn't verify through that method. I sent my ID and finally received the code, but when I entered it through the link provided, it asked for a code generator as I hadn't logged in through that browser before. It's becoming a bit frustrating as I go in circles. I just need to update my mobile number to [redacted]9 to receive the SMS code and recover access to my FB account. I hope you can assist me with this issue, as I really want to regain access without losing my account history and photos. Email address provided: [redacted] Kind Regards, hoping for a resolution soon.

Hello, my name is Lewis. I've been preparing to launch an online social media marketing agency to assist individuals in building influencer profiles on platforms like Instagram and Facebook. Unfortunately, some of our key influencers had their pages disabled without any valid explanation. Despite multiple appeal attempts, we have not received any response from Facebook. This setback is hindering our ability to effectively utilize Facebook and Instagram ad services as planned. The reasons provided for the account disablements were either unfounded or absurd. The affected usernames are @finna_memes, @lordchief, and @tecz. I am reaching out for assistance as a final resort to resolve this issue promptly. Your help is greatly appreciated so we can proceed with our advertising strategies. Thank you.

Yesterday, I received a message from Facebook about an unfamiliar device trying to access my account from Nigeria. I reside in Swannanoa, NC. I informed them it wasn't me, and they asked for my password to verify my identity. After entering it, Facebook indicated it was incorrect. Typically, I am always logged in on my phone. I attempted to change the password, but Facebook rejected it again. Today, I was unexpectedly signed out due to a timed-out session, and now it appears my account has been removed. This situation is upsetting and troubling to me. I have cherished my Facebook account for many years and am confident about my password. I have invaluable pictures of my children from their birth on there. I would greatly appreciate any assistance with this matter.

A few months ago, I was able to access my Facebook account, but the next day, I could not log into Messenger or Facebook at all. When I search for my account, it says my email addresses cannot be found, and the same goes for my name. However, my friends can still see my content and pictures. It seems like my Facebook account is still active. I no longer have access to the phone number linked to my account, as I failed to update it when I got a new phone and a new number. This lockout prevents me from receiving any login codes. I suspect my Facebook was hacked and details were altered. I urgently need help to regain access to my account as there are important photos and memories I wish to retrieve. The situation is confusing and concerning.

My former fiancé hacked my account after I was kidnapped, and now he has vanished. I need access to my account, which I've had for years as Shannon M. Collins from Oklahoma City. I've created a few new accounts but can't reconnect with all my friends. Would it be possible to send you a copy of my driver's license for verification? He has tampered with my account, deleting hundreds of pictures. Any help in recovering my lost data would be greatly appreciated. I understand this may be a lot to ask, but please consider my situation. If needed, you can reach me via mail at P.O. Box [redacted] Tyrone, OK [redacted]. Please handle this matter discreetly. Thank you for your support. Sincerely, Shannon M. Collins. In the meantime, I will continue to use the new accounts while I resolve the issues with the Messenger app. Facebook remains my preferred and only social media platform.

It's been two weeks now, and my Facebook account and Messenger are still disabled mistakenly. I am a genuine user who doesn't engage in harassment or talking about others. I don't impersonate anyone, and my account is authentic. I don't have multiple accounts and refrain from posting any violent, rude, hateful, or harmful content. My main purpose is to stay connected with family and friends using Facebook daily to meet new people. I'm puzzled about why my account might have been reported. Please reinstate my access to my account under the name Dustin Q. Williams with the email [redacted] and phone number [redacted]. Facebook is crucial for me as it's the primary way I communicate with my loved ones. I kindly request to have my account reinstated. Thank you.

About two to three weeks ago, I woke up in the morning and clicked on Facebook, only to see a message saying my session had expired. When I tried to log back in, it said my password was incorrect. I've been using the same password for the past eight years, so I know it's not wrong. I tried to reset it, but I can't access the linked email address anymore. The Facebook account belongs to Brodie Redpath and is connected to the email [redacted] I've had to create a new account, and it's frustrating because I've lost eight years worth of photos, contacts with old friends, colleagues, family, and my business page. Please, if you could help me regain access, I would really appreciate it. I can provide any necessary information about the account; I just can't recall the password or security questions from when I set up the account almost a decade ago when I was starting high school.

I have a business Facebook page called Meraki Hair Collection. I use it to promote my business by sponsoring posts and paying through PayPal. When my Visa card expired in July, I renewed it in September. Since then, I have been unable to update my new card information on Facebook for payments. Although I successfully updated my card on PayPal after contacting my bank, I continue to face issues when trying to sponsor posts on Facebook. The error messages indicate authorization problems and mention preapproved payments with Facebook. Facebook's response apologizes for the inconvenience and assures me they are resolving the issue. I am seeking guidance on how to address this matter effectively. Thank you for any assistance you can provide.

My main account (associated with my primary Gmail at [redacted]) was hacked and disabled, leading to my Instagram account linked with this profile being disabled as well. Despite multiple attempts to contact the Help Center, I was unable to get help restoring my accounts. I recently recontacted and provided a copy of my driver's license as proof of identity. I am willing to provide further identification if necessary to verify my ownership of these accounts. You can reach me by email at [redacted] or [redacted] Alternatively, you can contact me at [redacted]. I have experienced hacking before, but it has not caused any lasting damage or resulted in my account being disabled.

Hello, I established a page some time back after completing training with PureSmiles. I initially used my own name, but my partner informed me that I must revert to using the name associated with PureSmiles since I trained with them and use their products. I would like to change my page name from White Smiles to PureSmile by Elri. I noticed another partner is named PureSmile by Bianca. I prefer not to lose my page and reviews by creating a new one. I can provide my lawyer's letter and certificate as proof of partnership if needed. If you could kindly change the name to PureSmile by Elri, I would greatly appreciate it. Please let me know if you require any documents. Thanks, Elri V.

Hello Facebook Support! I kindly request the reinstatement of my account. I assure you that I will adhere to your terms of service going forward. The account in question is quite old and holds significant sentimental value as it is tied to many cherished memories. I am pleading for an opportunity to demonstrate my sincerity. I believe in second chances for everyone. I have been trying to stream football matches which infringed upon Facebook's policies. Despite receiving warnings to cease this activity, I persisted and even posted profane content resulting in my account being temporarily disabled on three separate occasions. Regrettably, my account has now been permanently banned, leaving me unable to access or recover it. I am sincerely sorry for my actions and am seeking a chance to rectify my mistakes. My account dates back to [redacted] and holds immense sentimental value as it is a repository of memories and important information to me. I only wish to demonstrate my commitment and assure you that I will not engage in activities that breach Facebook's policies in the future. I simply ask for an opportunity to prove myself. Please, restore my Facebook account and I will refrain from any actions that are in violation of your guidelines. I assure you that I have learned from this experience and am committed to being a responsible user going forward. Thank you for your consideration.

Hello, my account Lenka Sládkovičová was temporarily disabled on Saturday, 10/11/[redacted]. I use this account for my work page LuPhi shop on Facebook. I am unable to access my page now due to this issue. I urgently need to unlock my account so I can continue my work. I have been using this account without any problems for 3 years. I am not sure what caused this lock, but if I made a mistake, I apologize and am willing to correct it. Please assist me in unlocking my profile as I need it for work, especially to manage my kids' clothing page and communicate with customers. I have tried changing my password and completing security checks, but the "CONTINUE" button is not functional. Thank you for your help. Lenka Sládkovičová.

I'm an 18-year-old woman who recently moved out of my parents' home, and they aren't pleased with it. They accessed my Facebook and Gmail accounts without my permission, changed the passwords, and are now causing trouble by harassing my friends and posting private conversations. This has caused me to have panic attacks all night and lose sleep. I never shared my account information with them, so I'm desperate to regain control. I've already reported the hacking to Google and Facebook, and my friends have tried to help by reporting the account as well.

Our Facebook group page, MONTEFRIO CLAN LUZON VISAYAS MINDANAO, encountered an issue today and is currently inaccessible. The page was designed for our family and relatives to reconnect and organize our upcoming family reunion on December 23, [redacted]. We are puzzled as to why it is unavailable, as we have always complied with Facebook's policies. It seems someone may have reported the page without justification, potentially sabotaging our reunion plans. We have been using this page for 6 years without any problems until now. We sincerely hope that Facebook will investigate this issue and reinstate our page promptly. We would greatly appreciate any assistance in recovering our page and addressing this matter. Thank you for your support.

I believe I am being unfairly reported. Some posts that others are reporting me for are actually things that were shared by others, which is not right. I find it unfair that I am facing consequences for content that is widely available on the website. Please, reconsider the block that has been placed on my account as it is unjust to restrict me from sending messages for 7 days. Instead of singling me out, it would be more logical to address the main person responsible for the content. I feel like there should be a discussion before taking action, but unfortunately, my account was suspended without any communication or explanation.

Dear Sir, I am writing to inform you that I have not received a positive reply to my previous email regarding my Facebook account. Following your latest email, I attempted to log in to Facebook and update my mobile number. Unfortunately, I am being prompted for a login code, which is being sent to my old phone number that I no longer use. I am currently unable to log in to Facebook and urgently need to change my mobile number on the platform. I require a new login code to be sent to my new mobile number +[redacted]08. Without the login code, I cannot access my Facebook account to update the number as instructed. I look forward to your prompt response. Thank you, Kidal Thank you, Dilanka Kusal Bandara (Red Bro)

Hello, my account under the name Lenka Sládkovičová was temporarily locked on Saturday, 10th of November, [redacted]. My work page, LuPhi shop, is associated with this Facebook account. Currently, I am unable to sign in and access my Page, which I urgently need for work purposes. Kindly assist me in unlocking my account profile, Lenka Sládkovičová, so that I may use my Page, LuPhi shop. This account has been trouble-free for three years, and I am unaware of the cause of this issue. If I have made an error, I sincerely apologize and assure you that it will not be repeated. I am in need of accessing my profile for work, as my Page features kids' clothing and important customer messages that I must respond to. Despite changing my password and attempting a security check, I am unable to proceed as the "CONTINUE" button is unresponsive. Thank you very much for your assistance. - Lenka Sládkovičová