Facebook Customer Service Issues

I encountered an issue when trying to log into my Messenger app six days ago. It prompted me to update my password due to a potential security breach. After changing it, the app led me through some security steps involving texts and friend identifications. However, at the end, an error occurred saying the problem would be resolved soon. Despite numerous attempts to log in and contacting Facebook via email, the issue persists, preventing access to my account. I'm hoping for assistance via email to regain access and retrieve the memories and family connections stored on my Facebook account.

I am attempting to set up a fundraiser to help my family cover the costs of obtaining my late wife's death certificate. The circumstances surrounding her passing are unique, and this money is crucial in order to facilitate the process of acquiring the necessary paperwork. The funds raised will also contribute to securing a burial plot, creating a memorial, and addressing various other expenses. My family has faced significant challenges as a result of this situation, and after six years, I humbly reached out for assistance. Unfortunately, I have encountered obstacles in setting up the fundraiser. I strongly believe that this decision is unjust, and I urge you to reconsider and allow me to proceed with my fundraising efforts. I would appreciate the opportunity to discuss this matter with a representative to find a resolution promptly. Thank you.

To whom it may concern, I am Praweenuch Siwatphattharapong, and I have had my Facebook account, ViVi Praweenuch, for more than 10 years without any issues regarding my identity. Today, in the evening (China time), I encountered a problem accessing my account as it prompted me to upload a photo of my ID. This request seems unnecessary as I was using Facebook as usual before this sudden identification requirement. I would like to know who reported me and suggest that your system could send a verification code to my mobile phone, considering I have two numbers registered on your system, both legally tied to Thailand and Qatar. This would be more convenient for customers like myself. Currently, I am in China for work and respectfully ask for the swift restoration of my account. I am hesitant to provide a legal document for identity verification without clarity on its purpose.

My brother's Facebook account got hacked, and someone has been asking for [redacted] Naira recharge cards from his contacts without his knowledge. It's urgent to resolve this issue or delete the account. The situation is serious because my brother has influential friends who are sending the money hastily after seeing the fraudulent messages on his Facebook profile. The hacker has added their phone number to the account, making it challenging to regain control even after resetting the password. I'm unsure how to recover the account for my brother. Details: Name: Habibu Halilu Email: [redacted] Password: [redacted]1

Hello, my name is Suzanne Ricaud. My Facebook account is under the name Suzanne Michelle, which is my middle name. Recently, when I logged into my Facebook app, I noticed that my profile picture was blank, and I was prompted to upload a new one. After doing so, I discovered that my profile picture was now under a completely different name, "Kiyaj Oahskl," which is not me. It appears that someone has used my email address to open this account. As a result, I am unable to access my real Facebook account under Suzanne Michelle or my messages on MSN. My friends have informed me that they cannot see my photo on the account and that it requires verification. My email address is [redacted] I would greatly appreciate it if you could assist me in recovering my account, as it contains important connections with my family and friends, as well as many photos that I do not want to lose. Thank you in advance for your help.

Hello, I deactivated my initial Facebook account due to issues with acquaintances from high school on my friends list. I created a second Facebook account primarily for transactions on the Marketplace and running ads. Initially, I allowed some family members to reconnect, and then I received friend requests from a few friends. Noticing my eBay ad wasn't performing well, I modified it, removing irrelevant demographics and descriptions. I also boosted the original ad to enhance its visibility. When I referenced my old Facebook email for the boost, Facebook blocked my account citing a violation. I am willing to provide proof of identity like my license and Social Security number to resolve this misunderstanding. Any assistance is appreciated. Thank you, Tommy (Thomas) McManus

I attempted to create a business page, but mistakenly started as a personal one. When I corrected this by changing my personal name to the business name, my account got disabled and under review. Surprised by this action, as I believe I didn't violate any policies, I only made an error in the page creation process. I am genuinely trying to establish a new page for my new business. I've reached out to the help center through email but received a response alleging wrongdoing without a chance to appeal. It's important to note that I am a legitimate business owner and a real individual seeking clarity on the swift disabling of my account.

I received suspicious messages on Messenger from a friend claiming there was a grant involved. I tried to contact her over the phone, but she wasn't reachable. Later, I received a message through Messenger saying her phone wasn't working. When I followed her instructions and called her, she denied sending any messages. I had accepted a friend request from Maria Amaya as per my friend's request. Feeling alarmed, I attempted to unfriend Maria Amaya, but found that option was not available. Around 10 PM last night, I logged off from both my devices and shut down one. However, this morning I found myself logged back in on my phone, even after logging out. I fear the hack might extend further access if I log back in. I posted on my page explaining that I've been hacked. The initial message was sent by Reta Boyle, the friend whose account was supposedly compromised.

I'm reaching out to address a concerning situation regarding the actions of my late uncle's wife, Holly M. Ever since my uncle's passing, she has been causing distress among our family members. Last night, she posted hurtful messages on his Facebook account, disrespecting our grandmother and all of Stan M. Jr.'s siblings. We are deeply troubled by her behavior and kindly request assistance in restricting her access to the account to allow us to mourn peacefully. Stan M. Jr.'s name was tarnished by her hurtful posts, and we hope to find a resolution. Thank you for your attention to this matter.

I created a separate Facebook page to share my engagement news with close friends. Despite trying to inform them in advance, I got blocked from the new page after posting pictures with my fiancé. It has been a month of unsuccessful attempts to get it reinstated. I submitted my driver's license, email, and phone number but have not received a response. I'm disappointed that no one has reached out to help me. My name is Don Jones, and my original Facebook is Don E Jones, while the blocked one is Don Jones. Any assistance would be appreciated.

Hello, I am writing to address an issue related to my Instagram account. I have been trying to seek assistance through emails but unfortunately have not received any responses. I am reaching out here hoping to find a resolution. My name is Marwan Jaber, and I have been using my Instagram account for several years to showcase the desserts I bake at home. Recently, I was informed via email that I have violated the terms of use by infringement. However, I have always posted original pictures of my own creations. If there was a mistake made unknowingly, I would appreciate clarity on what it was and guidance on how to rectify it. Abruptly shutting down my account without prior notice or explanation seems unprofessional. It is essential for me to recover my photos and videos as they hold personal value. I kindly request the opportunity to retrieve my content. I am looking forward to your prompt response. Thank you. Marwan Jaber

I wanted to make Facebook aware of concerns regarding some vendors/advertisers with inaccurate promotions and poor return policies. Recently, I purchased a blue light pen for varicose veins, but what I received didn't match the product image or include any vein treatment instructions. When I requested a return and refund, I was told to cover return costs to China, almost equal to the product price. The vendor didn't address the issue appropriately. Additionally, I ordered a wig during an Anniversary special promotion and received the correct color but not the advertised style. When I asked for a refund, they offered only a fraction of what I paid, citing worker hardship, and requested not to leave a negative review. Despite these issues, their ads continue to run. I believe there is exploitation of customers and possibly Facebook. It may be beneficial for Facebook to review their advertisers. I have decided not to make any future purchases on Facebook.

I experienced a threatening interaction with an individual and would like to report it to Facebook. The person made harmful comments and I believe they should be permanently banned from the platform. The individual claimed to be a martial arts expert and threatened me with violence. This behavior is unacceptable and crosses legal boundaries. Although I am not planning to press charges, I feel it is necessary to protect others by having him removed from Facebook. Other users in the same conversation expressed similar concerns and intentions to report the person. Could someone please advise me on how I can submit a photo of the comment to Facebook for review?

Our Facebook page is Rozzie May Animal Alliance, with Maryanne Fiorello as the former Administrator. We are experiencing difficulties as she has control over the login and email associated with the account. Despite reaching out multiple times, the situation remains unresolved. I am Frances Paccioretti, a Board of Directors member listed on the organization's website. Is there any way to assist us in gaining control of the account? Contacting any Board member is acceptable, except for Stan Finer who resides in Massachusetts. Most Board members are located in Conway, NH. You can reach me at [redacted] or email me at [redacted] As a critical platform for our operations, we are eager to regain access to our Facebook page. Your prompt assistance is greatly appreciated. Thank you.

I am seeking clarity on whether companies are allowed to post on my Facebook page without my permission while benefiting financially from their marketing strategies. Additionally, there are inappropriate pornographic posts on my page that I do not endorse. If these actions align with Facebook's policies, please inform me. However, if these issues violate your policies, kindly keep me informed. By addressing these concerns, I, David L. Lango, release Facebook from any responsibility regarding these posts. I would like to express my disapproval of these issues and lack of consent. Thank you, Facebook, for addressing this matter. David L. Lango.

I noticed an unexpected charge on my credit card ending in [redacted] for $50. The campaign for my page went through without my authorization. I have already disabled the ad, removed my credit card information, and attempted to cancel or stop the ads, but received unhelpful and inappropriate responses. I am distressed by this charge. Even though my bank has not confirmed any charges yet, I believe there might have been a mistake. I did not choose to run an ad for my page, "Rhythm Beneath." I have consistently ignored or declined the option to promote it. If there has been a charge, be advised that I did not authorize it. I am having trouble contacting your customer service. If this charge is not rectified, I will be reporting an unauthorized transaction to Citizens Bank. Thank you. Ramzieh H., Cambridge, Mass.

I discovered yesterday that my daughter's Facebook page was disabled, most likely due to her being underage. I suspect it was reported by an adult who couldn't report my page. Her settings are private, and I check it regularly. Her friends list consists only of family and past teachers. Facebook disabled my daughter's page but allows users posting illegal content to stay active, which seems unfair. There were precious memories on her page of people no longer with us. I need a response soon that I can reply to. Thank you.

Hello, my name is Justin Todd. I created my account a long time ago when I was young using the email [redacted] Unfortunately, I recently had to change my password due to a conflict with my ex, and I am now unable to access my account as I forgot the password. Furthermore, my phone was stolen, so I cannot receive a code to reset my Facebook password. My new emails are [redacted] and [redacted] Kindly reach out to me on these emails as I urgently need access to my Facebook account, which is essential for staying in touch with my staff sergeant when I don't have a phone. Thank you for your prompt assistance in resolving this matter.

My Facebook account connected to [redacted] has been hacked, and all recovery options are inaccessible because the hacker has taken full control. I need help either deleting the account or removing my email to stop receiving the hacker's emails. The hacker changed everything except the email address, preventing me from using it for my own account. Please respond promptly with guidance. Thank you, Chad C.

My name is Robert G. Jerore, and you can reach me at [redacted] I have made several attempts to join Facebook without success. Being 85 years old, I want to convey to Facebook that I intentionally disabled voice and text features on my cell phone to avoid spam and unwanted messages. Only known contacts such as businesses, medical professionals, and friends can reach me through my phone number. If this method doesn't align with Facebook's requirements, I'm willing to stop trying to access the platform. My pen name is YarnSpinner for writing poetry and short stories, and Dabbler for submitting illustrations through a website. I appreciate the attention given to my issue. Thank you.