Sorry I’m contacting you on behalf of my Friend as her account has been compromised and...

GetHuman-fhariska's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman-fhariska's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fhariska will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-fhariska can let us know if they help or not.
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Before contacting them, items GetHuman-fhariska may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-fhariska's own words
Sorry I’m contacting you on behalf of my Friend as her account has been compromised and she is not able to get back into her account anymore as she log in with a mobile no she has no longer has assess to and the person who has hacked into her account did a very though job of changing her password and left some of her old info around. She would like to report this issue to Facebook coz she is very afraid and really don’t know what else to do as she has tried every methods that facebook help center has taught but she is still not able to get back into her account. The reason why she wanted to get back into her account is to delete off all her photos and whatever are left. She was thinking if she can’t get back in her account then she would like Facebook to delete and closed her account if it’s possible please?

GetHuman-fhariska did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-fhariska
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 208175 others
0 customers following this

Timeline

GetHuman-fhariska started working on this issue
Nov 8th, 2018 1:42pm

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