I’m Lcpl Keathley United States Marine Corps.. *Facebook name Randall keathley jr *Emai...

GetHuman1523046's customer service issue with Facebook from November 2018

3 views | 208164 similar | 0 following
Help with my Facebook issue
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GetHuman1523046's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1523046 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1523046 can let us know if they help or not.
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Before contacting them, items GetHuman1523046 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1523046's own words
I’m Lcpl Keathley United States Marine Corps.. *Facebook name Randall keathley jr *Email - *****@***.com**My Facebook was hacked I lost access to it and when I was finally able to get into it, it shows it being disabled. I have not broke any Facebook community standards I’ve had that Facebook since **** and I’ve been a good cookie. I’m not sure why it’s been disabled but I need it reactivated for that is how I communicate with my loved ones while deployed. I have years of memory’s on there and it makes me sick that I’ve lost that. Ive done nothing over the past ** years of having that Facebook to make me look bad nor have I broke Facebook law so I’m not sure what had been done while I lost access to it but it’s not me. **I’m hoping this can help, I’ve informed my chain of command because my family seeing it deactivated has contacted them thinking something has happened to me. *I’m hoping we can figure this out and I can get it back. **Thanks Lcpl keathley USMC

GetHuman1523046 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1523046
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 208164 others
0 customers following this

Timeline

GetHuman1523046 started working on this issue
Nov 8th, 2018 1:37pm

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