I previously tried to create a profile for my organization so that I could then create...

GetHuman-kaylapom's customer service issue with Facebook from November 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaylapom will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kaylapom can let us know if they help or not.
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Before contacting them, items GetHuman-kaylapom may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kaylapom's own words
I previously tried to create a profile for my organization so that I could then create a page for it. During this process, I ran into an issue, which is when I realized that it is against Facebook guidelines to create a profile unless it's for an actual person. I did some research and realized that you had to have a personal profile to make a page. So I decided to make a personal profile for myself, so that I could then make a page and be the administrator. I made the account, made the page, and everything was going well until suddenly I was logged out until further notice and then eventually the account was disabled. I'm not sure why this happened since I was doing things correctly as per Facebook guidelines. I really need to access*manage this page through my profile. It is part of my job to do so and since my account was disabled for no reason, I now can't do my job. I would really appreciate if someone could contact me and help me resolve this issue. Again, I'm trying to do things correctly, but now I am at a deadlock. I'm not using a fake name, I'm not impersonating anyone, I'm not posting inappropriate content, and I'm not contacting others to harass them. I have not done any of things that are reasons for an account to be disabled. PLEASE HELP!

GetHuman-kaylapom did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-kaylapom
Nov 7th, 2018 - 5 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 207321 others
0 customers following this


GetHuman-kaylapom started working on this issue
Nov 7th, 2018 8:50pm

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