My email that is linked to my Facebook page has been hacked.I contacted my Internet ser...

GetHuman-bellsbes's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman-bellsbes's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bellsbes will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bellsbes can let us know if they help or not.
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Before contacting them, items GetHuman-bellsbes may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bellsbes's own words
My email that is linked to my Facebook page has been hacked.I contacted my Internet server which is Penn teledata and change my password on my Email Count. Every time I would go to Facebook to login and get a new password code sent to my email whoever hacked my email was intercepting might emails. I was on the phone with Penn telling *DATA for over an hour last week and the only time that I could access my email is when I was on the phone with them. I don’t know how to fix this. My name is Laurie LOL R Count. Every time I would go to Facebook to login and get a new password code sent to my email whoever hacked my email what is intercepting my emails. I was on the phone with Penn teledata for over an hour last week and the only time that I could access my email is when I was on the phone with them. I don’t know how to fix this. My name is Lori Vallone The email that is attached to that Facebook page is G*****@***.com* I need to change email on that account two B*****@***.com

GetHuman-bellsbes did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-bellsbes
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 207061 others
0 customers following this

Timeline

GetHuman-bellsbes started working on this issue
Nov 7th, 2018 5:39pm

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