I was flying from the UK to Indonesia. When I arrived in Indonesia I was no longer able...

GetHuman1515918's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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GetHuman1515918's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1515918 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1515918 can let us know if they help or not.
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Before contacting them, items GetHuman1515918 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1515918's own words
I was flying from the UK to Indonesia. When I arrived in Indonesia I was no longer able to long in to my Facebook account due to it being disabled. Having spent the last ** hours in the air I had no idea what had happened to make my account disable. I emailed Facebook and they asked that I provide them with my drivers licence and passport photo to verify myself. I did this but Facebook said this isn't enough and have since ignored my messages providing further information and documentation. This has been really frustrating for me as I use Facebook as part of my work life to keep in touch with employees and clients. **I would love to hear from somebody about this issue. **My name is James Reynoldson.**My email address which is used for Facebook is *****@***.com.**Thank you *James

GetHuman1515918 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1515918
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 206682 others
0 customers following this


GetHuman1515918 started working on this issue
Nov 7th, 2018 12:42pm

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