I received a email from Facebook stating that my password has been changed and I should...

GetHuman1496347's customer service issue with Facebook from November 2018

12 views | 203546 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1496347 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1496347 can let us know if they help or not.
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Before contacting them, items GetHuman1496347 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1496347's own words
I received a email from Facebook stating that my password has been changed and I should contact them to verify that it was me who requested it. My daughter logged on to my account through her Facebook account , because she is the one who updates my business information, and she got in to my account and said it is OK , so she told me that it is someone trying to get information from me and I should not click on it, and to delete and block it. So I did. * I have tried to log in to my business account (The Russian Tea House) and Facebook no longer recognizes my E mail address or my password, and the email they sent me that I deleted and blocked, Is unretrievable, I have no way to retrieve my account. * If Facebook could resend the warning of a password change attempt to my email address again to my email , we can stop this hacker from their. MY email address is *****@***.com My name is: Nikolai Alenov

GetHuman1496347 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1496347
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 203546 others
0 customers following this

Timeline

GetHuman1496347 started working on this issue
Nov 5th, 2018 12:39am

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