Good afternoon to whom it may concern, the reason I am contacting Facebook because I am...

GetHuman-almendra's customer service issue with Facebook from November 2018

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-almendra's own words
Good afternoon to whom it may concern, the reason I am contacting Facebook because I am trying to fix my fathers and mothers account on Facebook. Unfortunately they both don’t*aren’t sure or remember their password and if it was done via email or cell phone. How can I fix both their Facebook accounts using a different email for them? They’ve made my job a lot more difficult to help them. I wasn’t aware she had a Facebook until she had mentioned it to me. And then I told her if she did it with an email. And the answer was no. So?... I am in a big predicament trying to fix their Facebook’s using the right account. Because my mom never saved her *-*digit password send by Facebook, so she ended up making more than one,two and even three accounts on Facebook for herself. Now it’s trying to pin point which one she wants and which one I can sign into without her losing pictures and anything else placed in her profile. Please help me for both my parents and what I can do to change it to emails insteads of cell phones on their profile on Facebook. I await your response. Thank you.

GetHuman-almendra did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-almendra
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 201656 others
0 customers following this

Timeline

GetHuman-almendra started working on this issue
Nov 4th, 2018 4:59am