Good afternoon to whom it may concern, the reason I am contacting Facebook because I am...

GetHuman-almendra's customer service issue with Facebook from November 2018

5 views | 201656 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-almendra's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-almendra's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-almendra will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-almendra can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-almendra may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-almendra's own words
Good afternoon to whom it may concern, the reason I am contacting Facebook because I am trying to fix my fathers and mothers account on Facebook. Unfortunately they both don’t*aren’t sure or remember their password and if it was done via email or cell phone. How can I fix both their Facebook accounts using a different email for them? They’ve made my job a lot more difficult to help them. I wasn’t aware she had a Facebook until she had mentioned it to me. And then I told her if she did it with an email. And the answer was no. So?... I am in a big predicament trying to fix their Facebook’s using the right account. Because my mom never saved her *-*digit password send by Facebook, so she ended up making more than one,two and even three accounts on Facebook for herself. Now it’s trying to pin point which one she wants and which one I can sign into without her losing pictures and anything else placed in her profile. Please help me for both my parents and what I can do to change it to emails insteads of cell phones on their profile on Facebook. I await your response. Thank you.

GetHuman-almendra did not yet indicate what Facebook should do to make this right.

How GetHuman-almendra fixed the problem

We are waiting for GetHuman-almendra to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-almendra fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-almendra
Nov 4th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 201656 others
0 customers following this


GetHuman-almendra started working on this issue
Nov 4th, 2018 4:59am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies