I opened a video in my messenger, I couldn’t see what it was. I then logged out, and lo...

GetHuman-sextonba's customer service issue with Facebook from November 2018

2 views | 200051 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sextonba will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sextonba can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sextonba's own words
I opened a video in my messenger, I couldn’t see what it was. I then logged out, and logged into a different account to see if this video had been posted on a blocked account. I had then went to log back into my account to find that I had been logged out and it has never done that before. I usuylog back in with or touch. I tried to recover my account*password I was blocked from using it, it had told me “unknown error” when I would try to enter a code to recover my password, after awhile of it doing that it blocked me from using it, saying I was going to fast and that I had entered to many codes. These codes didn’t work the first time, this is the second day I’ve been blocked from trying recover my password, I can’t remember my actual password I had made it to difficult to use because I didn’t want others to get Into my account. I just want to use my Facebook again and I don’t want to start over please help.

GetHuman-sextonba did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-sextonba
Nov 2nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 200051 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sextonba started working on this issue
Nov 2nd, 2018 3:14am