Facebook Customer Service Issues

I relocated from Tennessee to Ohio three years ago. Previously, my primary email on Facebook was [redacted] However, since canceling my service with Charter Communications, that email is no longer in use. I have been attempting to update my email to [redacted] on Facebook but have not received any confirmation emails despite numerous attempts. This has led to being locked out of my account multiple times. I am hoping for assistance in receiving the confirmation code from Facebook. Could you please send the code to my husband's email address instead? I am feeling quite stuck and unsure of what steps to take next. Your help in resolving this matter would be greatly appreciated.

We are an auto group that owns multiple dealerships. Recently, we updated the name of our Honda dealership from Gerrish Honda to Upper Valley Honda. However, we are facing challenges changing our Facebook page's name. Despite various attempts by myself (D.A.) and my colleague (K.T.), including updating our page details and providing necessary documentation, Facebook continues to deny our name change requests. We are puzzled by the claim that we are impersonating and seek guidance on how to proceed with the name change successfully. Thank you for any assistance, D.A., Executive Assistant at Gengras Motor Cars

I am facing a situation on Facebook where I am being penalized for old comments from before my last suspension. I had agreed not to breach any guidelines moving forward, which I have upheld. However, someone seems to be reporting comments from the past. I would appreciate it if all my comments from the last 11 years could be reviewed. My concern is not about the content but that I have abided by the rules since my last suspension. These flagged comments predate that suspension. I have an international trip in under 2 days, and Facebook is my primary means of communication with loved ones during travel. I kindly request a review of my account, removal of any necessary comments, and restoration of access. Should the same person persist in reporting old comments, perhaps their account warrants attention as well.

I faced an issue with my Facebook business profile that holds valuable photos and connections with friends and family. After reaching out to various Facebook support emails, my account remains under review since October 30, [redacted]. Following some confusion regarding the need for identification, I am now unsure how to proceed with providing the necessary documents. When attempting to access the disabled account section, I encountered difficulties with my email address not being recognized. I am seeking guidance on the appropriate way to submit my identification to expedite the process. Despite my efforts to follow instructions to expand my Facebook profile, I unintentionally got locked out after submitting a photo as requested. I urge for assistance in resolving this situation promptly as I rely on Facebook to stay connected with loved ones and access sentimental photos of my children. Attached are the photo I sent, my ID, and the error message received for reference and review. Thank you for addressing this matter.

Someone is posting pictures of my child on a fake Facebook account under the name Martin Timms from Sawtell. The profile picture is of my 4-year-old. This person even tried to sell my son on Gumtree using my phone number and address. The police are investigating. I reached out to the police again, and I have a police report number: E[redacted]6. I have been approached on the streets, and two older men even showed up at my house looking to take my child. This situation has been ongoing for 10 months, and you have not taken any action. The police are aware of the situation. This needs to be addressed promptly. Thank you, Marissa Davidson.

Good afternoon, I am writing because I have been blocked by Facebook for three days and expect to be reconnected tomorrow. I am unsure of the reason for the block. I cherish freedom of speech, but some content on Facebook, like videos of animal cruelty and offensive material, disturbs me. Although it's the midterm election season, my posts have been well-received. I value my freedom of speech and have contacted the president to address the violation. I have never shared inappropriate images, though I have received some. I appreciate you taking the time to read my message. I believe I should not have been disconnected from Facebook as others post far worse content. Sincerely, R.R.

Hello, I recently left both a voicemail and a written message regarding an issue and general feedback with a detailed description of my problem. I am unsure of the response time and whether I will receive a reply. On August 21st, I made a purchase of several pairs of Hunter boots, which I have not yet received despite over a month passing. Not receiving a confirmation email for my purchase was also concerning. After making the online payment, I noticed suspicious transactions on my bank account, which were addressed by the fraud team. Now, with no information from the company I purchased from to seek a refund, I am seeking advice on how to proceed. Thank you, M. Grigoras

Hello, I'm Sakila Nusrat from Bangladesh. I've been using Facebook since [redacted] without any issues, until recently when someone started creating fake accounts in my name. After seeking help from the support center, I managed to recover my account, but the problem persisted. To avoid further confusion, I changed my name to Nusrat Bangali Font. Despite providing all necessary documents like my NID, passport, ID card, and even a photo holding my face, my account was disabled again without a proper explanation. It's frustrating that after 8 years, my account was disabled based on unverified claims without considering my account history. I hope this issue can be resolved promptly so I can regain access to my account. Thank you. - Sakila

I am seeking assistance to properly memorialize my daughter's Facebook account. She sadly passed away due to an overdose last year, and individuals who were not family have taken over her account, causing me distress. I am reaching out for help to reclaim control of her page. My daughter, Tabitha B., was from Aiken, SC, but originally born in Wilmington, Delaware. She created her Facebook account in October [redacted] and passed away on July 17, [redacted]. I can provide any necessary documentation to confirm my relationship with her. I am unable to access her email or password since her passing, but I did find some email addresses and potential passwords among her personal items: heartbrokenth420@ Gmail and heartbrokentb420@yahoo.

My father, a retired head of the Slovenian police, recently had his profile fraudulently opened by someone who is now posting content under his name (profile: Simon Velički). Despite being a public figure due to his previous position, he is very upset by this situation. As he has no association with the account, we are seeking your assistance in resolving this issue. We are also interested in identifying the individual responsible so that we can take appropriate action, as some posts are intruding on my father's privacy. We fear that this person, who seems very knowledgeable about him (including close friends and significant dates), may pose a threat. Your help in this matter would be greatly appreciated. Best regards, Tinkara Velicki

Hello, my name is Robert Fry. Recently, my personal ad account got disabled on Facebook for not meeting their standards. While I've identified some issues that might have caused this, I am unsure why I can't reactivate the account. Facebook's response seems automated without any detailed explanation. Additionally, I am unable to access the Facebook pages I administer. This disruption impacts my work as I am involved in community-based media covering a wide area in the Cariboo Chilcotin regions. I urgently need to resolve this matter. Could you assist me? Also, is there a clearer version of Facebook's ad rules available? Thank you for your assistance. Best regards, Rob Fry

I have recently been blocked from Facebook for 30 days without having shared any posts or sent friend requests. I am frustrated as this is the second time I have been blocked within a week. I am eager to have my account reinstated promptly. I believe the blocks are unjust, and I feel unfairly targeted as I have not violated any community standards. I have attempted to communicate through email without any response. It is concerning that I am continuously facing bans without valid reasons. I request that my account be restored immediately as the repeated unjust sanctions are causing distress.

My Facebook account was hacked recently. The hacker used a friend's account he also hacked to send an advertisement to me. When I clicked on the ad and tried to log in, he must have stolen my password. He even used one of my photos as his profile picture, which startled me. When I messaged him to ask why, I was suddenly logged out of my account. Despite numerous attempts, I couldn't log back in as my password wasn't recognized. The hacker changed the recovery code contact number, making it impossible for me to retrieve my account. He then proceeded to contact my friends asking for money and call cards. I reached out to the friends I could, but now I'm desperate to regain control of my account. If there's a way to kick him out and secure my account to prevent future breaches, I would greatly appreciate your help.

This is my second post regarding this issue. Last Saturday, 10/28/18, I created a Facebook account to use Tinder. I didn't complete my Facebook profile, going directly to Tinder. Upon creating my Tinder account, I subscribed to a $14.99 per month premium service. Facebook likely deemed this activity suspicious and blocked my account, thus hindering my Tinder access. Facebook requested my phone number and a photo for verification, but this did not resolve the issue. My Facebook remains blocked a week later, preventing me from using my paid Tinder service. I received a message from Facebook on Tuesday, 10/30/18, offering login assistance but it was unsuccessful. I have been diligently uploading photos daily with no success. Facebook, please grant me access to my account so I can utilize the premium service I've paid for. Thank you.

After being away from my computer for 17 days, I encountered an issue with accessing my Facebook account. When I tried to log in, I was prompted to reset my password due to a change made 5 years ago. Unfortunately, the email linked to my account is inactive. I attempted to use my current email but it's associated with an old unused account. I need assistance in receiving a verification code to change the email associated with my Facebook account to my current one. Thank you.

I am having difficulty accessing my account. I am unsure if it has been compromised. My username is KATHLEEN SCHADE LILLIE and my password was skippy6548*. The old email and phone number associated with the account, [redacted] and [redacted], are no longer in use. My husband and I now share a cell phone at [redacted] with the email [redacted] (new for me), and he can access his account. His details are: BOB LILLIE, bubba1950**, [redacted] Can you please update my account with the new email and phone number, and reset it to its previous settings? I have provided all this information to prove I'm not a hacker and to request help in recovering my account. Thank you for your assistance. Kathleen M Lillie

I observed a concerning incident in Aurora, Illinois on November 1, [redacted]. My truck was driven recklessly by someone other than myself, likely the individual I lent it to. This has occurred more than once, leaving me feeling uneasy about my safety. My license plate was exposed during this incident, and I fear repercussions or unwanted attention as a result. I did not drive the truck during this incident, and I am adamant about removing any posts or shares that may put me at risk. My request is for the post to be promptly taken down from the Aurora, Illinois updates forum.

At around 10:30pm Mountain Time on October 18, [redacted], I encountered a video on my Facebook featuring a Malamute dog imitating a human baby. Upon opening the video, a red alert claiming to be from Microsoft warned me about potential hackers accessing my personal information and instructed me to call [redacted] to make a Microsoft Spyware Report, providing report number #080082EE7. My computer was locked with only the power button as an option for shutdown. I powered off after noting the two numbers for tracking purposes, without calling the provided number. A week later, I had Dell technicians and MalwareBytes scan my computer for any signs of hacking. I'm sharing this to help uncover these hackers and safeguard other Facebook users. Additionally, I'm seeking advice on blocking unwanted or harmful videos on Facebook. My main concern with Facebook is the excessive content I receive beyond messages from friends and family; I primarily use it for communication with them.

I recently received a notification from Facebook about the removal of a post concerning David H. Facebook informed me that the post was removed for not complying with their policies. In the past, when my posts were removed, Facebook allowed me to request a reconsideration which resulted in them reposting the content. This time, I was not given the option to request a reconsideration or edit the post for it to comply. I would like to kindly ask Facebook to work together with me to find a solution. It's important to me that the removal of my post was not influenced by political bias. Aside from a mention of Hogg as a "piss ant," my post only contained factual information. Thank you.

I recently realized that I mistakenly deleted one of my Facebook accounts, thinking I had only deactivated it. The account under the email [redacted] has been completely deleted. Another old work account under my name is also inaccessible because the associated email has been deleted, and I cannot reset the password. I hope to regain access to at least one of these accounts without starting from scratch. The email addresses linked to my accounts are: [redacted] and [redacted]