i had forgetten my old facebook information and ended up creating a new account, which...

GetHuman1393284's customer service issue with Facebook from October 2018

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The issue in GetHuman1393284's own words
i had forgetten my old facebook information and ended up creating a new account, which then later i remembered my old password but when i tried to log in it said it was an old password, i proceeded to click on "forgot password" and follow the steps into creating a new one but everytime i did i ended up on the new facebook account i had created and not the old one which is the one i was wanting to have access to. i have submitted my state ID twice already and i still get directed into the new facebook account instead of the old one. which i use my email to log into and it still doesn't grant me access to it, my email address is *****@***.com and my phone number is ***-***-****. i would highly appreciate it if i can be assisted and helped login back into my original facebook account.

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Facebook

Customer service issue
Reported by GetHuman1393284
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 187369 others
0 customers following this

Timeline

GetHuman1393284 started working on this issue
Oct 22nd, 2018 9:16pm