Hacked Account

GetHuman-ricksbiz's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman-ricksbiz's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ricksbiz will want to follow the link below to head to their help center. We will check on GetHuman-ricksbiz later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ricksbiz may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ricksbiz's own words
i had tried to get a grant that an old friend of mine sent a link to through facebook and they had asked for my info. and now they had hacked my account and changed my recovery email and my recovery phone number. Please can you help me? My name is Rick Robinson the picture on the account is of me with a made in America banner on the bottom part of the picture. info included things about *worked at Clifton Moulding in Clifton, Tx.*from North Hollywood, Calf.*some of the people on my Face Book family was Mary Robinson, Robert, Leon Duresne*Shirley Robinson, Shirley Marie Robinson, Richard Dawarte ,Robert Forant Robbie Alan.*Please Help me!
I want to be able to log back in my account and change my settings back to my info, and my yahoo account.
Tried the the reset with the phone number and that didnt work and tried the email recovery*and that said that there is no account with that email
I have an issue with Facebook too
How GetHuman-ricksbiz fixed the problem
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Face Book, Messager, and now it affects my PCH account as well
Customer service issue
Reported by GetHuman-ricksbiz
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 185619 others
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GetHuman-ricksbiz started working on this issue
Oct 21st, 2018 2:02pm