I'm locked out of my account and have been for weeks. I have passed all security checks...

GetHuman-emhelge's customer service issue with Facebook from October 2018

184416 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-emhelge's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-emhelge's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emhelge will want to follow the link below to head to their help center. We will check on GetHuman-emhelge later to make sure it's all set or try to help escalate.
The issue in GetHuman-emhelge's own words
I'm locked out of my account and have been for weeks. I have passed all security checks, and sent my ID Numerous times, i have received an email saying thanks for helping us confirm your authentic access to this account and theres a link with the code LS-NONCE i have clicked on it, it says sorry something went wrong. *I have a business to run and even though they're still taking my ad payments they still won't let me access my account. This happens al the time last time i was locked out for * weeks this time it's almost *. Everyday i'm asked to send a photo of myself holding my ID and i send it finally today they said thank you and gave me an unlock link that doesn't work. I have been on Facebook for years i have all my children from babies to teenagers on here, years of memories that i have stored nowhere else. The reason they say my account is locked is because on of the passwords i use on a site was stolen, but i have changed my password hundreds of times i've even changed my email address just n case it was my emails that were hacked. *Please help me i've done nothing wrong and it's really getting me down. The same facebook email *****@***.com*messages me everyday they don't listen or help me
GetHuman-emhelge did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-emhelge fixed the problem
We are waiting for GetHuman-emhelge to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-emhelge fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-emhelge
Oct 20th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 184416 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-emhelge started working on this issue
Oct 20th, 2018 12:03pm