I'm locked out of my account and have been for weeks. I have passed all security checks...

GetHuman-emhelge's customer service issue with Facebook from October 2018

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The issue in GetHuman-emhelge's own words
I'm locked out of my account and have been for weeks. I have passed all security checks, and sent my ID Numerous times, i have received an email saying thanks for helping us confirm your authentic access to this account and theres a link with the code LS-NONCE i have clicked on it, it says sorry something went wrong. *I have a business to run and even though they're still taking my ad payments they still won't let me access my account. This happens al the time last time i was locked out for * weeks this time it's almost *. Everyday i'm asked to send a photo of myself holding my ID and i send it finally today they said thank you and gave me an unlock link that doesn't work. I have been on Facebook for years i have all my children from babies to teenagers on here, years of memories that i have stored nowhere else. The reason they say my account is locked is because on of the passwords i use on a site was stolen, but i have changed my password hundreds of times i've even changed my email address just n case it was my emails that were hacked. *Please help me i've done nothing wrong and it's really getting me down. The same facebook email *****@***.com*messages me everyday they don't listen or help me
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Customer service issue
Reported by GetHuman-emhelge
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-emhelge started working on this issue
Oct 20th 12:03pm