Recovery code sent to phone number used for Facebook account

GetHuman-fenceref's customer service issue with Facebook from October 2018

5 views
 | 
184070 similar
 | 
0 following
Help with my Facebook issue
Did we steer you to the right help?
Waiting to see if GetHuman-fenceref got the right customer help using our suggestion.
The issue in GetHuman-fenceref's own words
Recover password ... I changed the password on my girlfriend's Facebook and I can't remember what it is and she can't log into her email but she has her cell phone which is linked to the account it's area code ***-***-**** and we're trying to get it so she could log back in on her own phone, so is there a way you could send her phone number or an alternative email a reset code for her Facebook. The email she opened the account with is*S*****@***.com*And she has an alternative email address linked to it but we can't access either one the only thing we have access to is her phone number. Please send a recovery code to her phone number
GetHuman-fenceref did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-fenceref fixed the problem
We are waiting for GetHuman-fenceref to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-fenceref fixes it.
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman-fenceref
Oct 20th, 2018 - 25d ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 184070 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-fenceref started working on this issue
Oct 20th 1:44am
GetHuman-fenceref shared this issue with your circles on Google+
Oct 20th 2:01am