So my teens account was hacked, she got an email saying someone logged in IN LONDON, th...

GetHuman1378145's customer service issue with Facebook from October 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1378145's own words
So my teens account was hacked, she got an email saying someone logged in IN LONDON, they changed her password yet they have no access to her email. We cannot change the password the system won’t let us as we don’t have the Same old old cell number ,and we uploaded a passport it said the info doesn’t match maybe because her account says she was born **** but she is born **** . How can we not access when we have the email but a hacker can get in easy peezy I want to cancel this account ASAP I’m worries it will be one of those *** workers I see all over Facebook and if they post stuff of that nature that will hurt my daughters college prospect since schools look at this stuff please help *Name of account- Hayley Palk, email attached to is - *****@***.com it says born *-**-**** the account has zero posts just a new picture uploaded today
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Facebook

Customer service issue
Reported by GetHuman1378145
Oct 19th, 2018 - 25d ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1378145 started working on this issue
Oct 19th 8:56pm