This is the second time Facebook has locked me out of my account. The account is old an...

GetHuman1372569's customer service issue with Facebook from October 2018

182547 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1372569's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1372569's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1372569 will want to follow the link below to head to their help center. We will check on GetHuman1372569 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1372569 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1372569's own words
This is the second time Facebook has locked me out of my account. The account is old and I'm not familiar with all *,*** friends faces. in addition to that I no longer have the cell phone number listed for verification. The account was originally opened under the name Ciara Tory then after that it was Cyara Skye, now it is under my legal name Cherie Stevenson which was always listed as an alternative name.* I tried to change the email and the account locked. This hadn't happened in the past, I don't understand why this happening now. Please unlock the account. This time I'm pretty sure I'm going to delete it. I don't like my social business* information floating around in cyberspace and I'm unable to access it. Thank you.
GetHuman1372569 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1372569 fixed the problem
We are waiting for GetHuman1372569 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1372569 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1372569
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 182547 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1372569 started working on this issue
Oct 18th, 2018 10:25pm