I have a * FB personal accounts and * business page I manage. One of my personal pages...

GetHuman-writeous's customer service issue with Facebook from October 2018

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GetHuman-writeous's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-writeous will want to follow the link below to head to their help center. We will check on GetHuman-writeous later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-writeous's own words
I have a * FB personal accounts and * business page I manage. One of my personal pages has been hacked and that page is linked to my professional business page as I am a published author and I use that FB page to promote my books. My accounts are as follows* Ka'Trina E. Chinyere Cannon-Holt with an email address of *****@***.com. I also manage FB PAGE A Rainbow Across St. Louis Skies which is the name of my *st novel. The account that is curently HACKED is Ka'Trina Rainbow Holt. I am black and the Hacker got into my account and changed my profile picture to a white or Hispanic profile while using my company logo and book images! I am unable to delete any of my pages.because Hacker changed herself to page manager and I cannot DISABLE or deactivate my accounts! Please help in closing Ka'Trina Rainbow Holt page. I can be reached at ***-***-**** or email address *****@***.com Please close this account ASAP! I await your response.**KaTrina Holt
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Facebook

Customer service issue
Reported by GetHuman-writeous
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 181499 others
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GetHuman-writeous started working on this issue
Oct 18th 3:52am