I was locked out of my account almost six months ago for a report of a "fake" account...
GetHuman-ecclogic's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-ecclogic's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ecclogic's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ecclogic will want to follow the link below to head to their help center. We will check on GetHuman-ecclogic later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ecclogic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ecclogic's own words
I was locked out of my account almost six months ago for a report of a "fake" account.**This account was almost TEN years old, and definitely REAL, also ran a BUSINESS through the account and managed SEVERAL.**I have been very depressed and my relationships on thin ice as it caused me to lose an incredible amount of money as my business depended on the contacts as well as my wife wanting to leave me because all of our interactions were completely wiped out.**I feel lonely and hopeless and suicidal all the time, and I honestly think Facebook is the reason. I said I would never go back, but after almost losing my wife, I had to try.**Its been almost SIX months and I still get this message when I login:**Thanks for your help*We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.**I dont think they ever plan to review anything to be honest. I didnt use my last name because I was the victim of stalking - thats why it was just my first name. I just want my account back... please help me.. **the login email is *****@***.com**PS - I cannot receive email there any longer as my business tanked after facebook banned my account.
GetHuman-ecclogic did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ecclogic fixed the problem
We are waiting for GetHuman-ecclogic to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.