I was locked out of my account almost six months ago for a report of a "fake" account...

GetHuman-ecclogic's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ecclogic will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ecclogic can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ecclogic's own words
I was locked out of my account almost six months ago for a report of a "fake" account.**This account was almost TEN years old, and definitely REAL, also ran a BUSINESS through the account and managed SEVERAL.**I have been very depressed and my relationships on thin ice as it caused me to lose an incredible amount of money as my business depended on the contacts as well as my wife wanting to leave me because all of our interactions were completely wiped out.**I feel lonely and hopeless and suicidal all the time, and I honestly think Facebook is the reason. I said I would never go back, but after almost losing my wife, I had to try.**Its been almost SIX months and I still get this message when I login:**Thanks for your help*We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.**I dont think they ever plan to review anything to be honest. I didnt use my last name because I was the victim of stalking - thats why it was just my first name. I just want my account back... please help me.. **the login email is *****@***.com**PS - I cannot receive email there any longer as my business tanked after facebook banned my account.

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Facebook

Customer service issue
Reported by GetHuman-ecclogic
Oct 17th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 180310 others
0 customers following this

Timeline

GetHuman-ecclogic started working on this issue
Oct 17th, 2018 6:12am

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