Facebook Customer Service Issues

Archive 251

The following are issues that customers reported to GetHuman about Facebook customer service, archive #251. It includes a selection of 20 issue(s) reported October 17, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have not threatened anyone. I am exercising my constitutional rights to freedom of speech. The GOP has been involved in criminal conduct and implementing policies that violate human rights. I made a statement out of anger, as I do not have other channels to process this level of toxicity. Facebook, a platform for connecting friends and family, should not include toxic ads or posts. I am speaking up against toxic leadership, and expressing the need for accountability. Freedom of speech is my right, and Facebook's algorithms that promote deception and unwanted content fuel anger. I urge for a balance between monitoring the platform and respecting freedom of speech without censorship. My comments did not contain any threats, simply strong opinions on current issues affecting our democracy.
Reported by GetHuman1358345 on Wednesday, October 17, 2018 12:28 AM
Almost six months ago, my account was locked due to being mistakenly reported as a "fake" account. This account was legitimate, almost a decade old, and crucial for my business and personal relations. The loss of this account has led to financial repercussions and strain on my relationships. Despite submitting required documents, my account remains inaccessible with a message stating that they will review the information. I suspect they have no intention of resolving this issue. I am feeling isolated, desperate, and even suicidal at times, partly blaming Facebook for this situation. I am reluctantly considering returning to the platform after the toll on both my business and personal life. However, the account was under my first name only due to past safety concerns, making it difficult for verification. The email for the account is [redacted], but I can no longer access it due to the account suspension impacting my business negatively. Any assistance in restoring my account would be greatly appreciated.
Reported by GetHuman-ecclogic on Wednesday, October 17, 2018 6:12 AM
I had trouble accessing my Facebook account two nights ago and couldn't change the password despite trying various codes. Yesterday, I contacted a number, 1-[redacted], and was informed that my account may have been hacked. They promised a callback which never came. Last night, I phoned again, and another person claimed my account was hacked and requested $[redacted] to keep the hacker out. I feel Facebook should handle this, not me. The person provided a support number, 1-[redacted]. The reference number is PN[redacted]. I am unsure if this is a scam. I have already alerted my bank about the potential payment. Please assist me in resolving this. Thank you, Sandra Ashby.
Reported by GetHuman-bootstoe on Wednesday, October 17, 2018 1:01 PM
I have been wrongly accused of making inappropriate comments on Facebook. As a mother, I only use the platform for important family communication and have never engaged in any form of harassment online. The individual who reported me seems to be emotionally unstable and has a history of harassing others and engaging in fraudulent activities. I urgently need assistance as I have been unjustly banned from using Facebook. With my daughter's 3rd birthday approaching, I need access to the platform to organize and host the event. The lack of human customer service support has made this situation extremely frustrating. I request that this individual be blocked from accessing any of my content on Facebook.
Reported by GetHuman1363217 on Wednesday, October 17, 2018 1:20 PM
Hi Paul James, I have been experiencing issues with logins and passwords on Facebook recently. I am still new to Facebook and unsure of how many accounts I have. There is one particular account I need to recover, which is about my stolen dog Fergie with the hashtag #findfergie. This account has over [redacted] friends and is very important to me as it provides support during this difficult time. I believe it was set up with a different number on an iTunes app on my phone, and the new number is [redacted]1. The email associated with it is [redacted], and I would like to switch it to my other email, [redacted] This account is crucial for me to get information on lost and found dogs, particularly to help find Fergie. Thank you so much for considering my request. Paul James
Reported by GetHuman1363254 on Wednesday, October 17, 2018 1:29 PM
My phone is broken, and I cannot access my main page on Facebook through other devices. As a small business owner, even my computer cannot connect to my main page, which showcases photos of my window tinting, paint, and body work. I have a few old accounts I can log into, but my business account, with essential content, remains inaccessible. Due to my hacked Gmail account and forgotten old numbers for my Yahoo page, I am now using a bare-bones Facebook page without my marketplace listings or friends. The page is under the name Wade Perlot, featuring over [redacted] friends, pictures of me in a black tank top and pink shirt, as well as a photo of my son and me. This issue is critical for my business, which heavily relies on this page. My damaged phone might not recover, leaving me unable to access my account. The hacked email was perlotwade@gmail, but I can access it now.
Reported by GetHuman-perlotwa on Wednesday, October 17, 2018 1:29 PM
I am experiencing issues accessing my email account as my previous account was closed, and I no longer have access to the associated phone number. Due to frequently changing devices that seem to malfunction after short periods, I have been unable to maintain a stable connection. The email address linked to the account was brendan [redacted], but due to the device issues, I have lost the ability to retrieve important details. I believe the device malfunctions may have been due to static from my fingers causing erratic behavior such as changing letters and words in my texts, sometimes altering the message's meaning. Despite trying various methods like using friend codes, I still cannot access my account. I am reaching out as a last resort, hoping for assistance in resolving this frustrating situation promptly. Thank you.
Reported by GetHuman-scullsi on Wednesday, October 17, 2018 1:44 PM
Hello. I have been using Facebook for about ten weeks now. Initially, I accessed it on my PC, but after the first couple of weeks, I switched to using my mobile phone only due to having to move out of my house for major restoration work. A few days ago, on Sunday, October 13th, I used the PC again for the first time. I believe I used Facebook once, but then encountered an issue where I was asked to provide a photo of myself to confirm my identity. Since then, I have attempted to upload a photo around 30 times, but have been unsuccessful. I have tried uploading both jpg and png images to no avail. Although I still receive email notifications of new posts by my Facebook friends and groups, I am unable to upload a photo. I would appreciate any help in resolving this issue promptly. Thank you.
Reported by GetHuman1363394 on Wednesday, October 17, 2018 2:04 PM
Hello. I've been using Facebook for about ten weeks now. Initially, I accessed my account on my PC, but after the first two weeks, I switched to using my mobile phone due to major restoration work on my house. Last Sunday (October 13th, I believe), I tried using my PC again for the first time in about seven weeks. I vaguely recall logging in successfully, but then I was prompted to upload a photo to verify my identity. Since then, I have attempted to upload a photo over thirty times using both jpg and png formats, but they won't go through. I'm starting to worry that my account might have been compromised. Assistance would be greatly appreciated.
Reported by GetHuman1363394 on Wednesday, October 17, 2018 2:13 PM
Hello, I was promoting posts on Instagram (@dasha_art_22) when I received a notification that my ads account was disabled. The same message appeared on my Facebook page (@DashaOArt22). When I tried to appeal by clicking "click here if we made a mistake" on the help page, I filled out the form, but it kept showing an error message. I have attempted this numerous times without success. I am unsure why my account was deactivated, and I am reaching out to request the reactivation of my account. Thanks, Dasha
Reported by GetHuman-dashaols on Wednesday, October 17, 2018 3:27 PM
I received a communication from someone claiming to be Korede Adewale, stating they work for Facebook in Menlo Park, California. According to her, I have been selected by the Board of Directors of Facebook as the winner of $[redacted],[redacted] and a car in a recent Facebook promotion. However, she is now requesting my full name, address, date of birth, occupation, and SSN, which I do not possess since I am not a U.S. citizen. Despite informing her of this, she is persistent in requiring this information. This interaction has been ongoing for 8 hours. Any assistance would be appreciated. Thank you. Sincerely, Michael.
Reported by GetHuman1364794 on Wednesday, October 17, 2018 5:41 PM
I recently set up a new account using my maiden name to manage my business. However, after creating my business page, Facebook deactivated the account and requested a photo to verify my identity. I preferred not to use my photo until I leave my current job, so I used a cartoon image initially. After that wasn't accepted, I tried using a photo of my husband, but that also led to deactivation. When they requested an ID with my maiden name, I initially didn't have one, but I found an expired ID from ten years ago while cleaning. Surprisingly, they didn't ask for it. All I want is to advertise my business with my maiden name without my current job finding out about my upcoming change. I assure you, I am not trying to deceive anyone; I am simply trying to run my business discreetly.
Reported by GetHuman1364858 on Wednesday, October 17, 2018 5:51 PM
From: Paul James <[redacted]> Date: Wed, 17 Oct [redacted] at 05:50 Subject: Re: Facebook Password Reset To: noreply <[redacted]> Hello, I'm Paul James. I've been experiencing difficulties with logins and passwords on Facebook lately. I'm still new to using Facebook and not certain how many accounts I have, but I really need to recover one specific account. This particular account is dedicated to my stolen dog Fergie with the hashtag #findfergie. It has over [redacted] friends, and their support means a lot to me. This account is essential for me to stay connected and hopeful. I believe it was set up with the email [redacted], and I would like to switch it to my other email, [redacted] Your help in recovering this account would be greatly appreciated so I can continue my efforts to find my dog. Thank you for your assistance. Paul James
Reported by GetHuman1363254 on Wednesday, October 17, 2018 6:00 PM
I am addressing the situation where my name, Neals Mcintosh, is being defamed on Facebook by an account holder named Robert Mcintosh, online alias Rob Macc. Both my reputation and my son's, who shares the same name, are being tarnished by his actions. Robert has created numerous damaging videos and posts about us despite being blocked. Family and friends are reporting his alarming behavior, including attempts to instigate violence. He is also targeting other loved ones with fake profiles. I urge you to remove any content related to my name and my son's from Facebook. My son is facing bullying at school due to Robert's defamatory posts. I am currently at the prosecutor's office to take legal action. Despite my previous requests to Facebook, the harmful posts remain. I implore you again to take down all images and posts associated with me. Robert's accusations of me being a criminal are affecting our standing in the community. I will refrain from using Facebook, and so will my son. For further communication, please email me at [redacted].
Reported by GetHuman-nealsmci on Wednesday, October 17, 2018 6:32 PM
My account has been unexpectedly blocked, and I am being requested to provide official documents to verify my identity. I believe this is unfair as Facebook should not have the right to access my personal information. My most recent activity on the platform was disagreeing with a post I received which I found offensive. I expressed my disapproval by not liking the post and providing reasons for my opinion. Afterwards, I received unwelcoming comments from another user, to which I did not respond. Subsequently, Facebook blocked my account and is now asking for proof of identification. I find this an infringement of my rights. Despite providing some evidence like a membership card and student ID, Facebook rejected it. I have learned they are not authorized to demand this information. I have valuable conversations and data on my account with family, and I wish to retrieve them if my access is not restored. If Facebook continues to deny access, I do not authorize them to retain any of my information, communications, or images. Any assistance you can offer would be greatly appreciated. Thank you. Regards, Teach Word.
Reported by GetHuman1353192 on Wednesday, October 17, 2018 8:56 PM
Greetings, About 3 weeks ago, my private Facebook profile and my page (F3DE) were hacked. The day after this issue, through an email to customer support, I was able to regain at least my private account, but then it was hacked again, deactivated, and now it's missing (before disappearing from any search, my profile and cover photos were changed to Arabic images and text). I beg of you to help me. As a DJ, I rely on my page and my Facebook profile for work, and I am truly very worried. I haven't done anything abnormal or "illegal," and I hope that everything will be resolved as I am just a victim. Awaiting your response, Thank you. Federico
Reported by GetHuman1366484 on Wednesday, October 17, 2018 10:13 PM
I signed up for a business page just an hour ago. While uploading a profile image, there was a notification about unusual activity. After signing back in, I uploaded the image and got signed out immediately. The notification mentioned the team would check the image and let me know once it's done. Can you please explain what happened? When can I expect access to my account again? Thank you.
Reported by GetHuman1366958 on Wednesday, October 17, 2018 11:58 PM
Hello, my name is Sylvia Er-Wood, and I recently joined Facebook. I am visually impaired, so please forgive any spelling errors. I have a friend who helps me manage my Facebook page on a computer. However, when I downloaded the Facebook app on my phone, it is asking me to create a new profile. I prefer not to log out of Facebook due to my visual limitations making it difficult for me to input a username and password. Is there a way for a blind person to use a microphone to speak their username and password? Please assist me with this issue. Thank you!
Reported by GetHuman1366968 on Thursday, October 18, 2018 12:01 AM
A post of mine from over four years ago was flagged for inciting hate speech. Despite no targeting of anyone in the original post, a word triggered Facebook's bot to flag it as "hate speech." This led to a 30-day block from using most features on Facebook, except for viewing. After waiting out the 30 days, I posted a picture showing how I allegedly violated their terms and was inciting hate speech. I censored the words, but Facebook's bot blocked me again. Despite trying to report the error, I am unable to defend myself. I rely on Facebook to communicate with several people I don't have numbers for, and this situation is a major inconvenience. I believe I followed their terms and need assistance in reversing this unjust block.
Reported by GetHuman-mrbit on Thursday, October 18, 2018 1:28 AM
I need assistance with an account that has been hacked and is currently being used by unauthorized individuals. There appear to be multiple names involved, such as "Mike Mantenuto" from [redacted], and a new account under the name "Ded Ded." The activity on these accounts seems suspicious, with interactions with individuals like Jennifer, Sarah Bovee, and April Taylor. It is concerning as Mike Mantenuto passed away on 4/24/17, and there may be military-related issues involved. Names like Michael Sico, Ava Mantenuto, and others have also surfaced. There are mentions of a rehab place in Texas called MIOF, indicating possible deception by Mike. Additionally, the presence of multiple Facebook accounts for Sarah Bovee raises suspicion. This situation is unsettling, especially as I receive frequent contact related to it. Please review the account activity promptly to address these alarming occurrences.
Reported by GetHuman-plbuc on Thursday, October 18, 2018 1:41 AM

Help me with my Facebook issue

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