There is a company called HelloCloth that does a lot of advertising on Facebook. I mad...

GetHuman-lori_man's customer service issue with Facebook from October 2018

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The issue in GetHuman-lori_man's own words
There is a company called HelloCloth that does a lot of advertising on Facebook. I made the mistake of ordering a dress from them. It was advertised as cotton*linen but arrived as polyester which I can't wear. I requested to return it since they misrepresented the merchandise and they offered that I keep the dress and they will offer me a credit to their website for $**. My purchase was $**.** and I advised that I want a full refund. I messaged them again on facebook and they gave me an address to send it to with a phone number that no one ever answers or calls back. I did everything they said to do including sending them the tracking info, etc. and now they have gone completely silent. At this point, they have their dress and my money. I believe that facebook should be aware of these unethical business practices since they are promoting the company through advertisements and perhaps create a mandate where the companies that they do business with be very clear on how they do business by stating this in plain sight where people can see and make better decisions as consumers.

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Customer service issue
Reported by GetHuman-lori_man
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 180056 others
0 customers following this
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GetHuman-lori_man started working on this issue
Oct 16th, 2018 10:25pm