My Facebook account was hacked and the person took *,***.** from my bank account. They...

GetHuman-kpallen's customer service issue with Facebook from October 2018

179747 similar
0 following
Help with my Facebook issue
GetHuman-kpallen's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kpallen will want to follow the link below to head to their help center. We will check on GetHuman-kpallen later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-kpallen's own words
My Facebook account was hacked and the person took *,***.** from my bank account. They hacked my sister’s account too and made * transfers of ***.** each to her account making it look like I gave her *,***.** when in fact they stole it. I was locked out of my own account because they changed my email address. They sent a video to all my contacts with a virus. I opened a new fb account but keep reporting this problem and they shut down my new fb account twice instead of the old account that was hacked. I have the email address they changed on my account and name of person (possibly fake) who I think did this. Facebook has not helped despite my numerous reporting - I can’t even get in my new account now or the old one. I wanted the old one back but if not possible I want it shut down. Many people are still my friends on there thinking it’s ok. Please help asap.
GetHuman-kpallen did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kpallen fixed the problem
We are waiting for GetHuman-kpallen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kpallen fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kpallen
Oct 16th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 179747 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kpallen started working on this issue
Oct 16th, 2018 5:27pm
GetHuman-kpallen indicated the issue is not fixed yet.
Oct 17th, 2018 6:27pm