My Facebook account was hacked and the person took *,***.** from my bank account. They...

GetHuman-kpallen's customer service issue with Facebook from October 2018

14 views | 179747 similar | 0 following
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The issue in GetHuman-kpallen's own words
My Facebook account was hacked and the person took *,***.** from my bank account. They hacked my sister’s account too and made * transfers of ***.** each to her account making it look like I gave her *,***.** when in fact they stole it. I was locked out of my own account because they changed my email address. They sent a video to all my contacts with a virus. I opened a new fb account but keep reporting this problem and they shut down my new fb account twice instead of the old account that was hacked. I have the email address they changed on my account and name of person (possibly fake) who I think did this. Facebook has not helped despite my numerous reporting - I can’t even get in my new account now or the old one. I wanted the old one back but if not possible I want it shut down. Many people are still my friends on there thinking it’s ok. Please help asap.

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Customer service issue
Reported by GetHuman-kpallen
Oct 16th, 2018 - 4 years ago
Seen by 14 customers so far
Similar issue to 179747 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-kpallen started working on this issue
Oct 16th, 2018 5:27pm
GetHuman-kpallen indicated the issue is not fixed yet.
Oct 17th, 2018 6:27pm