I have been trying to log on to my facebook for weeks but it says that I need a two-fac...

GetHuman1355036's customer service issue with Facebook from October 2018

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The issue in GetHuman1355036's own words
I have been trying to log on to my facebook for weeks but it says that I need a two-factor code and that it was sent to my phone...I had a different number when I was given this code and now I cannot find any way to get a new code. I have tried but each time it just suggests that I change my password - which isn't what I need to do. **I have also tried to recover my account but again, that just tells me to reset my password. I d not remember my old phone number but I cannot access facebook to change my number on either my phone nor my laptop as I can't even get into my account without the two-factor code. **Please could you help me asap as I need to access my account. **My mobile number is: ***** *******My name is Kira Billington-Shaw*Thank you.
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Customer service issue
Reported by GetHuman1355036
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman1355036 started working on this issue
Oct 16th 3:47pm