I have been trying to log on to my facebook for weeks but it says that I need a two-fac...

GetHuman1355036's customer service issue with Facebook from October 2018

1 view
 | 
179628 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1355036's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1355036's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1355036 will want to follow the link below to head to their help center. We will check on GetHuman1355036 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1355036 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1355036's own words
I have been trying to log on to my facebook for weeks but it says that I need a two-factor code and that it was sent to my phone...I had a different number when I was given this code and now I cannot find any way to get a new code. I have tried but each time it just suggests that I change my password - which isn't what I need to do. **I have also tried to recover my account but again, that just tells me to reset my password. I d not remember my old phone number but I cannot access facebook to change my number on either my phone nor my laptop as I can't even get into my account without the two-factor code. **Please could you help me asap as I need to access my account. **My mobile number is: ***** *******My name is Kira Billington-Shaw*Thank you.
GetHuman1355036 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1355036 fixed the problem
We are waiting for GetHuman1355036 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1355036 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1355036
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 179628 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1355036 started working on this issue
Oct 16th 3:47pm