Facebook Customer Service Issues

Archive 248

The following are issues that customers reported to GetHuman about Facebook customer service, archive #248. It includes a selection of 20 issue(s) reported October 15, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, Facebook team. I am Mohamed Imthadulla from Singapore. I recently created the C Maa Global page for my e-commerce business. I've been running ad campaigns on Facebook targeting specific interests, demographics, and locations, but I have concerns about the high costs and lack of guidance on creating custom audiences. I've tried watching tutorials and reading guides, but I'm still unclear on some points. As a beginner, I'm struggling to understand how to create custom audiences with limited views, add-to-carts, and purchases. Can I combine custom audiences with detailed targeting in one ad set? How can I effectively narrow down my target audience for better results, especially when selling products like baby walkers? I believe that with proper assistance and guidance, both Facebook and I can benefit. I hope to receive a response that addresses my specific concerns and provides practical solutions to improve my ad campaigns and conversions. Thank you for your attention. Warm regards, Imthadulla.
Reported by GetHuman-imthadul on Monday, October 15, 2018 1:06 PM
As the General Manager of The Fox Club London, I oversee our Facebook accounts, "The Fox Club Restaurant," each featuring a distinct profile picture. However, these pages were created by external social media managers who are no longer in contact, as their email addresses are no longer valid. We are looking to regain administrative control of the pages and delete the one with fewer followers. It is essential for us to enhance our online presence through Facebook advertising to promote our renovated services. I urge a prompt response from Facebook regarding this matter. Thank you.
Reported by GetHuman1347277 on Monday, October 15, 2018 1:43 PM
For the past 8 days, I have been trying to recover my Facebook account with no success. Here is a summary of what has happened during this time: 1) Facebook message: "You don't have any valid codes right now". 2) Requested and received a new code. 3) Submitted code but still couldn't access account. 4) Asked to enter email or phone number for account search. 5) Submitted information. 6) Asked how to receive code to reset password. 7) Chose to receive email code. 8) Directed to check email for a 6-digit code. 9) Obtained code from email. 10) Entered Reset Code. 11) Asked to select a new password. 12) Chose new password. 13) Submitted new password. 14) Still unable to access account. 15) Tried getting a new 6-digit code via Code Generator. 16) Obtained the code. 17) Entered the code but still no access. 18) Followed all Facebook directions repeatedly. 19) Received texted codes that didn't work. 20) Unable to access account despite following all Facebook instructions. I got an email from Facebook mentioning a "One Click" button for access, but it only redirected me to the same ineffective directions. Is there a way to get assistance from a live representative to resolve this ongoing issue? Your guidance is much appreciated.
Reported by GetHuman1347380 on Monday, October 15, 2018 1:58 PM
I'm experiencing an issue with the Graph API regarding a bug that frequently causes the Instagram business account ID endpoint to return blank. Despite trying to use the manage_pages permission as a workaround, my app was declined due to a perceived lack of benefit to the user. I then updated the app to allow publishing to users' Facebook pages to obtain publish_pages and manage_pages permissions, but my submission for review was denied again. This time, the rejection was due to the permission not being visible in the screencast and an inability to test the app properly due to an issue with the APK. I am confident that the APK functions correctly, and the screencast clearly displays all required permissions and their usage. I would appreciate any assistance with this matter.
Reported by GetHuman-fvally on Monday, October 15, 2018 2:15 PM
Two days ago, I enabled two-step verification on my Facebook account, where I receive a 6-digit code to log in. Unfortunately, someone used my phone to access their own account, and now I can't regain access to my account because Facebook hasn't sent me my code. I've had the same Facebook account since I joined and I really don't want to create a new one. The email linked to my account, [redacted], is no longer accessible to me as I can't log into my Gmail or Google using that address. The password to my Facebook-linked email is "Maddirae27." I tried sending a picture with the code Facebook provided, but I haven't received any response yet. I don't have a photo ID but I'm hoping to resolve this. You can reach me at my new email, [redacted], and my cell number is [redacted]. My account contains precious pictures and videos of my late mother, my daughter, and many other treasured family and friends. How can I regain access to my account to retrieve these important memories?
Reported by GetHuman1347692 on Monday, October 15, 2018 2:42 PM
I was the sole admin of my business page for years but got mysteriously removed, now only an editor. Despite contacting Facebook support multiple times, I keep receiving generic responses with no concrete solutions. The Help Center has not provided any useful answers either. Emphasizing that I am the only owner and creator of the page and do not wish to start anew, I am worried as the suggested fix of claiming the Page is not applicable to my situation. This issue is limiting my functionalities such as configuring the Facebook Business Manager, connecting my page to managed groups, and linking my online store. I seek a genuine resolution to this problem rather than the standard responses provided. Thank you for your assistance.
Reported by GetHuman-anamarij on Monday, October 15, 2018 3:18 PM
I am unable to recall my Facebook account password. It used to log in from my phone until it broke, and now I have a new phone and phone number. Someone is sending the confirmation number to my old phone number, which I no longer have access to, leading me to forget my email password. I really need access to my Facebook account. I created a new email with my name in it. My name on Facebook is Danny Bush, but my real name is Daniel Bush. I reside in Colorado Springs. The phone number linked to my Facebook is [redacted], and the email associated is [redacted]
Reported by GetHuman1348598 on Monday, October 15, 2018 4:28 PM
I'm in urgent need of assistance. I've been trying to link my Facebook shop/catalog to my Instagram account without success. Despite following the steps outlined in the Facebook help center, I still can't see it on Instagram. I've reached out to Facebook and Instagram for support, but I haven't been able to connect with a real person. This situation is incredibly frustrating as everyone I know easily set it up, yet mine refuses to cooperate. The shopping feature needs to be activated on my Instagram business account and linked to my Facebook catalog. I meet all the necessary requirements, but the essential button under "business" is missing, preventing me from tagging items or connecting it to Instagram. This functionality is vital for my business. Any help would be greatly appreciated.
Reported by GetHuman-jayniepo on Monday, October 15, 2018 4:35 PM
My Facebook account has been hacked, and messages were sent to friends without my consent. I have been unable to access it for days because the password was changed, and I can't reset it as I no longer have access to the linked email address. The affected account belongs to Kirsty Walker with the email address [redacted] My friends, including Harriet Frayne, have reported the issue to assist me as I am unsure of what steps to take next.
Reported by GetHuman-kirstywa on Monday, October 15, 2018 5:37 PM
I believe Rico Watts has hijacked my Facebook account as I am unable to access it. He has even removed me from Messenger. He was the last person I spoke to before my account was compromised. I can see him messaging my friends on Messenger which is unsettling. When I click on his profile, my information appears on his picture, indicating that he has hacked my account. I urgently need to regain control of my account as it holds sentimental pictures of my late mother and other deceased loved ones. Please assist me in resolving this issue. You can reach me at [redacted] or email me at [redacted] Your prompt attention to this matter would be greatly appreciated as I have shared personal information and photos recently.
Reported by GetHuman1349353 on Monday, October 15, 2018 5:54 PM
Subject: Account Deactivation Inquiry Dear Support Team, I am writing to address the issue with my Facebook account, which I believe was disabled erroneously. I have been a Facebook user for ten years and have built valuable connections with over a thousand individuals, many of whom have become good friends over the years as I have moved between European countries. On the 15th of June, my account was disabled without any apparent cause. Despite submitting multiple requests over the past three months, I have not received a satisfactory response. I have not engaged in any violations of the terms of service, have not been active in discussions recently, and have not shared any inappropriate content. I have even provided additional verification such as my ID and medical ID, as well as my phone number for authentication purposes. I urge you to reinstate my account promptly or provide a detailed explanation for its deactivation. I am willing to cooperate in any way necessary to resolve this matter. Thank you for your assistance. Sincerely, Robert Roland
Reported by GetHuman1349506 on Monday, October 15, 2018 6:11 PM
For the past two weeks, my Facebook account has been temporarily locked due to suspicious activity. When I try to log in, I receive the message stating the account is locked for security reasons. Despite attempting to access my account from different devices, I have been unsuccessful in completing the security check to regain access. Clicking on the "continue" button leads to a prolonged loading process without progressing to the account recovery steps. At times, I have received a code by phone, but the process ultimately freezes. I have exhausted all available support options and internet searches to resolve the issue. It seems to be a technical problem on Facebook's end, as I have attempted to access my account through various means. Please assist me in resolving this matter.
Reported by GetHuman1349515 on Monday, October 15, 2018 6:12 PM
On Saturday, the 13th of October [redacted], my Facebook account was hacked by someone named Biodun Awe. They changed the email address associated with the account, locking me out. I reached out on Sunday, the 14th, at [redacted]6 and spoke with John Taylor about the issue. He promised to assist and collected my identity documents, passport, utility bill, and bank details, for which I paid £50, refundable according to him. However, my Facebook account, originally under [redacted] as Biodun Awe, has been altered to James M. Best. Even after providing a different email, [redacted], I still can't access the account. Please help me recover my main account, Biodun Awe, which has sentimental value to me.
Reported by GetHuman-tolutolu on Monday, October 15, 2018 6:48 PM
Dear sirs, I believe I may have been blocked from posting due to a misunderstanding. A friend shared a photo of a shotgun, and I innocently inquired about what he was swapping it for out of curiosity, as he cherished that gun. I now realize my phrasing may have been unclear, giving the impression I was asking what he wanted to trade it for. I regret any confusion my post caused. I was simply interested in why he was parting with a possession he valued for so long. I didn't intend to engage in gun-related transactions on Facebook. Could you kindly reconsider my posting privileges now that my intentions are clear? Thank you. - C. Adkins
Reported by GetHuman1349904 on Monday, October 15, 2018 6:58 PM
Some time ago, an account was created for my fire company named Centerton Firehouse. I ended up in charge after the original creator left our station. Facebook then required me to convert it into a page, which I did. However, to verify my identity, I submitted the necessary information but never received a response. Currently, our page is active, but I am unable to access it as the administrator. I have appointed other editors, but I need access to make changes like correcting spelling errors and updating images. I hope there's a way to regain access without losing the page or account, considering the photos and members involved. Thank you, N. Hetzell, President of Centerton Fire Company.
Reported by GetHuman-nhetzell on Monday, October 15, 2018 7:23 PM
I need help accessing an account that was originally created for my fire company, the Centerton Firehouse. I took over the account after the original creator left. Facebook required me to convert it into a page, which I did, but now I'm unable to access it as an administrator. I've tried to verify my identity with Facebook, but I didn't receive any response. The page is active, but I can't make necessary changes like correcting spelling errors and updating background pictures. I'd like to regain access to the account or the page to maintain our online presence and community. Please assist me in resolving this issue. Thank you, Nash H., President of Centerton Fire Company.
Reported by GetHuman-nhetzell on Monday, October 15, 2018 7:27 PM
Hello, my name is Morgan McCandless, and I've had a total of three Facebook accounts. I am reaching out to FACEBOOK hoping for assistance. I lost contact with my father when I was three due to family issues. Last January, I wrote him a letter in an attempt to reconnect. Unfortunately, he was in prison then. His wife received the letter and shared it with him, which led to him reaching out to me and my siblings on Facebook after his release. However, he messaged one of my old accounts that I cannot access. Tragically, he passed away on August 4th. I am hoping that FACEBOOK's team or someone important can help me access that account to read his final message. It would mean the world to me. Thank you, Morgan McCandless.
Reported by GetHuman1350598 on Monday, October 15, 2018 8:27 PM
I recently received a friend request on Facebook from my friend Boogie Brian, whose account seems to have been hacked. The hacker is claiming to have won a lottery on Facebook and mentioned my name on the list, saying they received $50,[redacted]. I became suspicious and asked for a contact number, which they provided as [redacted]. When I called, I was told all representatives were busy and asked to fill out a form. After researching the number and informing Facebook, they are investigating. However, the hacker continues to use Boogie Brian's name and send requests. I'm concerned about potential hacking and urge for action to be taken promptly. Thank you.
Reported by GetHuman1350857 on Monday, October 15, 2018 9:00 PM
Hello, I'm Trevor. I have multiple Facebook accounts due to password issues. I am reaching out to address concerns within the social network realm. Facebook has a key role in connecting diverse cultures and people. I aim to collaborate with Facebook to encourage others to expand beyond their comfort zones for the greater good of society. Despite negative aspects on the platform, I believe in the potential to spread positivity and unity. My goal is to foster understanding and unity among individuals from various backgrounds. I seek assistance in channeling my ideas to contribute positively without seeking recognition. I acknowledge my past mistakes but am committed to personal growth and advocating for a more inclusive society. I hope to engage with the relevant individuals at Facebook to discuss how we can work together to promote harmony and empathy.
Reported by GetHuman-simpleti on Monday, October 15, 2018 9:09 PM
I need assistance with an urgent matter regarding a Facebook live video that was posted without my consent. Multiple accounts shared this video, depicting a distressing situation where I was tied to a chair and humiliated. The videos need to be removed immediately from all platforms, and I am requesting to receive copies of the videos for legal purposes. Failing to comply will result in legal action. Please contact me at [redacted] or email me at [redacted] Thank you.
Reported by GetHuman-jooshua on Monday, October 15, 2018 9:49 PM

Help me with my Facebook issue

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