My father, passed away Sept. **, ****. His Facebook account is still active & is being...

GetHuman-dravenwo's customer service issue with Facebook from October 2018

8 views | 177205 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dravenwo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dravenwo can let us know if they help or not.
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The issue in GetHuman-dravenwo's own words
My father, passed away Sept. **, ****. His Facebook account is still active & is being controlled by his common law wife, aka, my step-mother. The problem is that under normal circumstances, she would have no way to access his account. Meaning, she does not know the email he used, nor his account password. She has control, due to her possessing his personal phone, which is still logged into his account. I believe there to be incriminating evidence against her, in his FB messages. Namely, messages between him & my birth mother. I do not want the account deleted or memorialized, just yet, due to the severity of possible incriminating evidence against step-mother. My question is, what would I need to do to prove I am his only, biological child? What would need to be done to gain access to his account & messages? Would it require a court order? Is this something I would need to hire a lawyer to handle? I am at a loss of what to do, if anything can be done. Any help would be greatly appreciated. Thank you.

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Customer service issue
Reported by GetHuman-dravenwo
Oct 14th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 177205 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-dravenwo started working on this issue
Oct 14th, 2018 2:07pm
GetHuman-dravenwo shared this issue with followers on Twitter
Oct 14th, 2018 2:07pm
GetHuman-dravenwo indicated the issue is not fixed yet.
Oct 14th, 2018 2:10pm

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