My profile has apparently been hacked by someone in New Jersey and I live in Baton Roug...

GetHuman-johnbau's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-johnbau will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-johnbau can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-johnbau's own words
My profile has apparently been hacked by someone in New Jersey and I live in Baton Rouge, Louisiana. The problem that I've run into is that I can not remember my old password to log in. I have access to the email account that is tied to my Facebook account and I've attempted to reset the password through my email account but when I try to move beyond the *-digit reset code and then selecting a new password, im rerouted to the screen that tells me that my account has been disabled. I can only make it to the screen where it asks you for your old password and to select a new password. Well, I'm at a total loss as to what that old password was. Is the anyway to address this issue. My account was hacked, and I will gladly update the password but I don't know the old one. Please help, I mainly use Facebook to backup my save data for various mobile gaming apps. Now I can't access my games at all.

GetHuman-johnbau did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-johnbau
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 176832 others
0 customers following this


GetHuman-johnbau started working on this issue
Oct 14th, 2018 2:14am