My profile has apparently been hacked by someone in New Jersey and I live in Baton Roug...

GetHuman-johnbau's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-johnbau's own words
My profile has apparently been hacked by someone in New Jersey and I live in Baton Rouge, Louisiana. The problem that I've run into is that I can not remember my old password to log in. I have access to the email account that is tied to my Facebook account and I've attempted to reset the password through my email account but when I try to move beyond the *-digit reset code and then selecting a new password, im rerouted to the screen that tells me that my account has been disabled. I can only make it to the screen where it asks you for your old password and to select a new password. Well, I'm at a total loss as to what that old password was. Is the anyway to address this issue. My account was hacked, and I will gladly update the password but I don't know the old one. Please help, I mainly use Facebook to backup my save data for various mobile gaming apps. Now I can't access my games at all.
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Customer service issue
Reported by GetHuman-johnbau
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
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GetHuman-johnbau started working on this issue
Oct 14th 2:14am