I've tried to log on to Facebook but can't get in. I've tried asking for a code to let...

GetHuman1340623's customer service issue with Facebook from October 2018

23 views | 176665 similar | 1 following
Help with my Facebook issue
GetHuman1340623's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1340623 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1340623 can let us know if they help or not.
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Before contacting them, items GetHuman1340623 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1340623's own words
I've tried to log on to Facebook but can't get in. I've tried asking for a code to let me in but even the code won't work. I suppose this means I've been hacked.Another thing, I 'very had an account for years and this happened once before. I followed the steps but the only thing I could do was to reopen an account. That didn't turn out to be MY account. My photo wasn't on there and I lost some of my contacts so there may be an unused account with my name but no photo. The *rd and last issue is strange. I am not getting messages from some of my contacts...I should say most of my contacts. I only see posts from a few people. Please fix that so I can see my cousins, aunt, and the people I went to high school with. I missed my class reunion because of this. In * years it will be my **th class reunion and I'd hate to miss it. PS I missed my family reunion because of this glitch too. I would rather speak to you on the phone than doing it this way but oh well. To reach me please call or text ***-***-**** or email me at my NEW ADDRESS at gmail instead of yahoo: *****@***.com. My old email address was just my name and no number: *****@***.com. please take care of ALL these things, if you will. Will I be able to get into the accounts ok that are connected to FACEBOOK? I sure don't remember which of my contacts or should I say accounts are connected to FACEBOOK? Thank you in advance for taking care of me. I really appreciate your time and efforts. Sincerely, Debra Sjolseth

GetHuman1340623 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1340623
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 176665 others
1 customer following this


GetHuman1340623 started working on this issue
Oct 13th, 2018 10:38pm
GetHuman1340623 shared this issue with friends on Facebook
Oct 13th, 2018 10:38pm