Facebook Customer Service Issues

Hi everyone, I recently encountered a significant challenge logging into my account. I had previously reported an issue where someone else had accessed my account. I faced difficulty accessing my email, [redacted], which seemed to have exceeded its email quota. Thankfully, I have resolved this problem and can now successfully change my account password. However, after updating my password, I encountered the following message: "Thanks for your help We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation." I am not very tech-savvy and rely on a friend for assistance. The inaccessible old page is the only manager of my second Navan Car Sales page. This page remains linked to my Instagram account, causing my posts to redirect to the old Facebook page. In summary, I would appreciate help in accessing my old account (registered with [redacted]), to either eliminate the duplicate business page or merge it with the new one to avoid confusion for my customers. Thank you, Neil Smith

I'm having trouble logging into my Facebook account as I forgot my password. When I try to reset it, I'm not receiving any code on my email or mobile phone. Despite having access to both, I'm stuck in this endless loop. Can someone please help me out?

I am experiencing difficulty accessing my Facebook account since getting a new phone. I am unable to remember my password and can't recover it through my old email account. Despite trying various methods suggested by Facebook, I have been unsuccessful in regaining access. I resorted to creating a new account, but it was locked for security reasons. I am reaching out for assistance as I am genuinely trying to recover my original account which holds sentimental value being from my youth. Any help to resolve this issue would be greatly appreciated.

My Facebook account was disabled by the Facebook team months ago due to videos I uploaded years back. I have stopped uploading videos since last year. The problem is that Facebook keeps sending warnings about these video clips, but I can't find them because I don't remember the page's name or have access to it. I've tried contacting support many times but only received automatic messages. I swear I haven't uploaded any inappropriate videos. I'm reaching out to Facebook to explain and retrieve my account, as I need it for communication with my family in Tunisia. Please help me get my account back. My email is [redacted] Thank you. - A.D.

I am frustrated by my friend's experience with Facebook. His new accounts get disabled within a day for supposed unusual activity. Adding a phone number doesn't help as his previous account got disabled too. This is baffling as I have used Facebook for years without needing to provide my number. The lack of direct communication with Facebook makes it even more annoying. My friend, a regular user, deserves to use the platform without these constant disruptions. The situation is exasperating, and I am considering involving the authorities if this persists.

I have been dealing with persistent issues caused by a troublesome individual who has created multiple accounts to harass my business page. This person visited my detox retreat but was disruptive and stole from our store. They have also interfered with my ad campaigns, forcing me to halt them. Despite receiving positive reviews, my overall rating has suddenly dropped without me being able to see the newly posted reviews. It's disheartening and perplexing not to have access to crucial information as an admin. I feel frustrated and hesitant to continue using ads until I can understand and address these concerning developments.

My name is Van Anh Le. My current password is [redacted]. When I signed up for a Facebook account around [redacted], I used this email: [redacted] I have been using this email since then. I just moved to the US and I am living with my husband. Unfortunately, I have tried to change my password and email to my new email since I no longer have access to my old email. I am wondering if you would be able to help me tonight, as my phone is experiencing issues and Apple is replacing it for me. I have all the information for my Facebook account but no longer have access to my old phone number in Vietnam. My new email is [redacted], and my old phone number was [redacted][redacted]. You may contact me through my husband's phone at [redacted]. Thank you, Van Anh Le.

I am having trouble accessing my Facebook account, which I deactivated some time ago. I no longer have access to the email or phone number associated with the account. Despite entering the correct password, I am unable to log in, indicating possible hacking. I discovered another account with my name and photo that I did not create, with unfamiliar email addresses. It appears my account has been compromised, as the linked phone numbers no longer belong to me. Please contact me for assistance at [redacted] or via email at [redacted] I am concerned and would appreciate a prompt response. Thanks, Suemetra Murphy Account: Suzy Q Lindsey

Yesterday, a non-Facebook friend, Gigi Jensen, informed me about a message she received purporting to be from me with an unusual tone that doesn't match how we communicate. She wisely did not accept it. I did not send that message. Last week, I did send a cautionary message to all my Messenger contacts advising them to beware of a potential hack if they received a friend request from an unfamiliar person. I am uncertain if these events are related. Should I be concerned about a possible hack of my account? If my account is compromised, what are the potential repercussions, and what steps should I take to address it? Thank you for your assistance. - S. Rowe

I want to address an issue where a post of mine was reported on Facebook. My post was innocently shared with a friend, and it wasn't she who reported it. I received a three-day ban for this, while thousands of others who shared it faced no consequences. I didn't even create the post, I was simply explaining it in a comment to one person, who I even met for coffee later and showed her it wasn't her. Facebook closed the report before I could respond, which I find unfair. I have spent a lot of money buying gift cards in the past, but I no longer want to support this kind of unfair treatment. My account is under [redacted], but I prefer replies to a different email address.

Hello, I have been attempting to contact Facebook regarding my account accessibility for a year now. My Facebook account, under the username Steven Green and linked to [redacted], has been active since [redacted]. Due to changes in my email address and phone number, I have had to create a temporary Facebook account under the name Woody Oven while trying to reclaim access to my original account. My current phone number is [redacted]8 and my new email address is [redacted] The photos of my children on my original account are irreplaceable, and I have no other copies. As I am in the midst of a custody battle and have not seen my children for three years, viewing these pictures would bring me great comfort. I kindly request assistance in resolving this significant issue so that I may regain access to my original Facebook account from [redacted]. Thank you, Steve

Hello, I'm Saga. I've been using Facebook for the past 10 years without any previous violations. Last week, I was conducting research on child abuse (which I can prove, and the week before it was research on drugs and alcohol abuse). I shared a video on Messenger to initiate a discussion and gather evidence on the issue in America. However, my account was disabled the next minute. I acknowledge that I may have breached their terms, but Messenger was my only way to communicate with that person for the discussion. Considering my long-standing use of Facebook without any violations, I am hopeful for a second chance, or at least some feedback from Facebook regarding my situation.

I am going through a difficult divorce situation, as my husband has been accessing my account without permission. I have changed the password, email address, and no longer have the phone associated with the account. I suspect he has created several accounts under my name and phone number using my phone while I am asleep. He has even created an account under a fake name, but his real name is Aloysius Chau with the phone number [redacted]. I would appreciate it if you could verify his identity using this phone number. I am concerned about him using social media against me in court, so I urgently need to deactivate and delete the account under the name Taylor Chau with the phone number [redacted]. For assistance or further questions regarding my situation, please contact me at my new phone number [redacted]. I am hopeful to receive a response from Facebook soon. Thank you, Taylor Chau

I am experiencing issues logging into my account because I never received the SMS code. I have tried verifying myself by sending pictures of me holding a handwritten note with a code and a picture of my driver's license. Three friends also provided me with codes to verify my identity. However, after being told I successfully identified myself, I had to wait 24 hours only to find out the link had expired when I returned. I clicked on a link in a second email that mistakenly took me back to square one. This is frustrating as my account is crucial for staying in touch with friends and family. I kindly request your assistance in resolving this matter.

Hello, We are reaching out with an issue we are experiencing with the business verification process on our Cubber App. We have submitted all the necessary documents for verification as per your policy, including the business license, certificate of formation or incorporation, and business tax or VAT registration certificate. However, we have received an email stating that our documents remain unverified. We have followed your instructions closely and have only submitted the required documents listed above. Despite this, we have been repeatedly asked to upload additional documents. We kindly ask you to review this situation and clarify which specific document is needed or notify us if any further documentation is required. We eagerly await your reply. Thank you, Cubber Team

While intending to share a music track on Facebook along with a visually appealing photo, I mistakenly uploaded an inappropriate image. Panicked, I promptly deleted it by clicking the X on the post panel. However, when trying to upload a proper photo, an error message stating "image unavailable" appeared, causing my account to shut down. To rectify this issue, please reach out to me via email at [redacted] Thank you.

Hello, I apologize for the inconvenience. My name is Muhammad Adam Daruis, and I am reaching out because my Facebook account, "Tengku Evans," has been hacked. The password and recovery email have been changed, and despite my efforts, I have been unable to regain access to my account. I am seeking your assistance in resolving this issue. The hacker has been using my account to do malicious activities. I am willing to provide any necessary information to verify my ownership of the account, including participating in a video call for face verification and submitting proof that my account is still active but accessed by someone else. I can also show evidence that the hacker has changed my phone number and email address. Please contact me via email at "[redacted]" to discuss further details. I am earnestly requesting your help as the rightful owner of the account. Thank you for your consideration and assistance. Warm regards, Muhammad Adam Daruis

Last night, on October 14, [redacted], my Facebook account was hacked. I am aware of my login details and password, but I am unable to access the account as it requires a code generator which I cannot retrieve since I am locked out. I need assistance in regaining access to my account without the code generator. The option to receive the code via text message is not working for me as well. Kindly reach out to me via email to provide an alternative solution to regain access to my account. My email is [redacted] Your help is greatly appreciated.

I recently made a purchase through a flash sale on Facebook for an inflatable Lay-Z spa at a discounted price. Despite having successfully shopped via flash sales in the past, this specific sale led me to a website, www.beachwishesbest.com. After not receiving an email confirmation for my order and no response from the company despite multiple attempts, I am concerned about the legitimacy of this purchase. I am now realizing that this could be a fraudulent website. I am reaching out to request assistance in pursuing a refund for the £[redacted].17 I spent on the Lay-Z spa Monaco hot tub. I have all necessary details and am prepared to take further action if needed. Thank you for your prompt attention to this matter. S. Z.

I recently responded to a flash sale on FB for low-cost inflatable Lay-Z spas. The sale directed me to a page at www.beachwishesbest.com. Despite finding no negative information, I placed an order for a Lay-Z Spa Monaco hot tub totaling £***.** with shipping costs. However, I never received an email confirmation, and weeks later, my order is still processing with no response from the company. I suspect it is a clickbait site and feel conned out of over £*** sterling. I want to file a formal complaint and seek a refund promptly to address this issue. I am prepared to provide all necessary details to assist in resolving this matter. Thank you in advance for your attention to this. Dr. S Zintilis.