Facebook Customer Service Issues

I have two-step verification set up on my Facebook account. This means each time I log in from an unfamiliar device, a security code is sent to my phone for verification. Unfortunately, my phone died, and I left it at a friend's place without her knowledge. To resolve this, I tried logging in from my mom's laptop to message my friend, but I can't receive the security code. I've contacted Facebook support and provided a photo holding a generated code to authenticate my profile, but I urgently need my phone for a time-sensitive task today. Facebook has not yet responded to my email for authentication. I have access to my email and the secondary email associated with my account and require assistance in bypassing the two-step authentication. Thank you.

Dear Customer Support, I have noticed an issue on Facebook games like Lexulous and Wordscraper. There is a wide column on the far right with game icons, Live Chat, and additional game tabs. I am seeking assistance from the department responsible for this column. Could you please provide me with the contact information or email address for the department handling these features? I would like to discuss any problems and solutions related to the game icons, Live Chat, and game tabs. Thank you, Sam M. (long-time Facebook user)

I use my Facebook account to sell items on Marketplace, and it holds sentimental value as I have private pictures of myself and my late brother there. Unfortunately, I changed my phone number and forgot my password. When I attempted to reset it, I encountered issues with the outdated email and phone number associated with my account. Despite going through the trusted friends process to recover my account, I have not received the confirmation email at my new email address. I am concerned about not being able to access my account and am seeking alternative solutions. Furthermore, when attempting to update my phone number, I received a message stating it belongs to another Facebook user. I am in urgent need of regaining access to my old Facebook account.

Dear Facebook, I am kindly requesting assistance in recovering my account ([redacted]) as I am unable to receive the SMS code for two-factor authentication. Previously, I could receive the code; however, after using my number on another account (rjhay [redacted]), I stopped receiving the codes. Both of my accounts are now inaccessible and require the SMS code for reopening. My name is Jose F. Mesano Jr., a Filipino citizen currently residing in Saudi Arabia. My mobile number is (+[redacted]64) with ZAIN Telecommunication Company. I would greatly appreciate your help in recovering my account, which is essential to my daily activities. I am prepared to provide government IDs to verify my identity. Thank you, and God bless.

I created a Facebook profile solely for the purpose of accessing my Tinder account more conveniently. I believed it was the only way to quickly log in, rather than using my phone number, which I now wish I had done. Since I never used the Facebook account for anything besides accessing Tinder, I didn't post, follow anyone, or verify it. This lack of activity may have led them to mistake my account for spam. Despite receiving a warning and attempting to comply with their requests to prevent them from disabling it, they still deactivated my account. I've reached out to them multiple times, but unfortunately, they haven't responded to my inquiries. It seems they are persisting in ignoring my appeals to reinstate my account, and I can see why they are taking this action.

I recently created my Facebook account a few hours ago. When I tried to log in again, I found out I was logged out due to a security issue. Facebook requested a photo of me, which I found strange since I didn't have any on my profile. They mentioned that I couldn't use my account until they verified my identity. Later on, when I tried to access my account, I received an error message stating that my link couldn't be found or was broken. I'm unsure why my account disappeared as I only added friends from family and local buy/sell groups. Could someone please explain what's happening and help me retrieve my account? Thank you. Acct. Info: Charlotte V. [redacted] Residing in Belleville, Ontario 2 friends: Norma C. S. & Brian C. Date of Birth: October 9, [redacted]

I am encountering problems accessing my Facebook account. Despite trying to request a code for entry, it does not work, hinting that my account might have been compromised. Interestingly, I faced a similar issue before, resulting in the creation of a new account without my photo and missing contacts. Moreover, I am experiencing issues seeing messages from most of my contacts, limiting my interaction with family and friends. This has caused me to miss important reunions. I look forward to resolving these issues promptly, particularly with my upcoming 50th class reunion. Please update my contact information to my new email address at [redacted] Kindly ensure all the aspects mentioned are addressed, including the connected accounts on Facebook. Thank you for your anticipated assistance in rectifying these matters. Gratefully, Debra S.

I recently created a Facebook account, but when I tried to log back in, it asked me for a picture of myself due to a security issue, which I found odd as I hadn't uploaded any photos yet. After a while, I received a message that my link couldn't be found or was broken. I'm confused about why my account is now gone when all I did was send friend requests to family and local groups. I would appreciate any help in understanding why this happened and getting my account reinstated. Thank you. - Account Information: Charlotte V. - Phone: [redacted] - Location: Belleville, Ontario - Last known friends: Norma C.S. and Brian C. - DOB: October 9, [redacted] - Email: [redacted]

I'm Megan Spencer. I forgot my password and have been trying to recover my account using the codes sent to my email and phone number. Unfortunately, after entering the codes several times, I keep receiving a message saying I've entered too many codes and to try again later. I even submitted my I.D. as requested, but the issue persists. This is distressing as my Facebook account, which I've had since its inception, holds many memories, including those of my daughter who passed away on August 11. I've created additional email accounts hoping to be contacted. Your help is greatly appreciated.

My profile seems to have been compromised by someone in New Jersey, while I reside in Baton Rouge, Louisiana. I am unable to recall my old password to access my account. Although I have access to the email linked to my Facebook, my attempts to reset the password fail as I am directed to a disabled account screen after entering the 6-digit reset code and trying to set a new password. I am stuck at the stage where I am prompted for the old password and asked to choose a new one, but I cannot remember the old password. I am willing to update my password following the hack, but the obstacle is the unknown old password. The main use of Facebook for me is to backup my saved data for various mobile games, and I am now unable to access my games at all. Your assistance would be greatly appreciated in resolving this matter.

I need help with a recently created Facebook business page called Mevsimlik.Lezzetler with the username [redacted] My sister-in-law from Turkey tried to access it while I was setting it up from the US. I believe the account got disabled due to logins from different countries. I would like to reactivate the account to finish setting it up and then transfer ownership to my sister-in-law. I hope to keep the account name I've registered. Additionally, I am looking to have the option to log in with two different phone numbers for this account to provide assistance to my sister-in-law after she takes over. If not possible, I would like to know the best way to manage logins from two different countries moving forward.

Hi there, I have a second Instagram account named @greasysidebang that I am currently locked out of. My sisters and I used to upload pictures to it for our personal reference. My main Instagram account is @oliviaahar, but unfortunately, I don't remember the email associated with @greasysidebang. If you compare both accounts, you'll notice that all the photos are related to my greasy side bang hairstyle. Is there a way to retrieve the email and password linked to the @greasysidebang account? It would mean a lot to my sisters and me to regain access to this account. Please advise on the steps I can take to access this account again. Thanks, Olivia H. Sent from my iPhone

Yesterday, I received a notification stating that someone had been trying to reach out to underaged boys (12-13 years old) while impersonating me using photos that I had previously deleted from my Instagram (@elise.verm). Upon reporting this issue to support, my account was disabled due to allegedly impersonating someone else. I completed the required form and submitted a photo of my driver's license, but my account has yet to be reinstated. Despite my efforts, the account (@beaninrayna) that was using my images was only removed after multiple complaints. Regrettably, my account remains inaccessible. I am sharing this here as I have not received assistance from Instagram's help center, and I believe that both platforms are interconnected. I kindly ask for your prompt attention in reactivating my account so I can resume using it.

Yesterday, I had a conversation with my cousin who mentioned a new government issue and suggested I check it out. He provided me with a phone number to contact. After texting them, they requested my full name, address, phone number, and Facebook account name. My cousin had gone through the same process, so I didn't think much of it. However, shortly after providing the information, I got logged out of Facebook and Messenger. When attempting to sign back in, I was unable to access either of my accounts. I tried to recover my account using the usual methods, but it seems like my Facebook account no longer exists.

I am seeking advice on a challenging situation regarding my late father's Facebook account. Despite not having the login information, his account is being controlled by his common law wife, my step-mother. I suspect there may be critical information in their messages about my birth mother. I am hesitant to have the account deleted or memorialized due to potential evidence. How can I establish my status as his only biological child to access the account and messages? Would legal action or hiring a lawyer be necessary? I am unsure of the appropriate steps to take and would appreciate any guidance on this matter. Thank you.

A while back, I used Time Warner Roadrunner as my email provider. I created a Facebook account with many friends. After switching providers, I forgot to update my password. Unfortunately, my account has been hacked multiple times in the past eight years. Despite wanting to keep the account for sentimental reasons involving my late wife, the frequent hacks and attempts to contact my friends for money have become intolerable. I've decided it's best to delete the account. My account name is John D Raab, and the original email associated with it was [redacted] You can reach me at [redacted].

A few weeks ago, my laptop was hacked, and now I am unsure if my Facebook account was affected. When attempting to regain access to my account established in [redacted], I discovered I couldn't log in. Due to my hacked mobile phone, I am unable to receive any verification codes via text. I have reached out via email multiple times with no response. I am hoping to retrieve my original account, VanessaAdamThomas, which holds precious photos of my baby girl. As my mobile is still compromised, I can only receive assistance through email. Your help in recovering my account with a new password would be highly appreciated. Thank you for your support; I prefer to retrieve my old account instead of creating a new one. Sincerely, Vanessa Thomas

I am unable to access my Gmail account or the phone connected to it. However, I have access to the recovery email. I was incarcerated for four years and forgot my password for R&B [redacted]. Despite attempting the three-person verification process and entering the codes, I still cannot access my Red Dragon account. I recall the previous password was "Dr. Pepper[redacted]" and my library account number was updated by you, but the old one is +[redacted]-[redacted]. Please reach out to me at Red Dragons foot at gmail.com or via text. My Facebook account is under the same name with similar contacts as the R&B [redacted] account. Thank you for your assistance in resolving this frustrating situation.

Hello, I am the owner of the accounts "LACEDUPQUEENS" on Instagram and "Laced Up Queens Center Mall" on Facebook. We are a sneaker store located in the Queens Center Mall. I created a Facebook account named "Laced Up Queens Center Mall" to run paid promotions on Instagram and Facebook. Unfortunately, it seems I mistakenly created a personal account instead of a business account on Facebook, leading to the closure of the account. As a result, I am unable to access the Facebook account to unlink it from my Instagram profile. I would like to unlink the accounts and create a new business account on Facebook for future promotions. Any guidance on how to proceed would be greatly appreciated. Thank you for your help!

I recently won in a lucky jackpot game and was asked to share my information with someone in order to proceed. Following their instructions, I shared the game link with some friends. Subsequently, I was instructed to invite friends via Facebook or email. Opting for Facebook, I tried to invite friends, but unintentionally ended up in my Messenger. To my dismay, I was informed that my Facebook and Messenger accounts were compromised, leaving me unable to access either. I am in desperate need of assistance to recover my old Facebook and Messenger accounts. Your help in resolving this matter would be greatly appreciated.