I have a facebook account that i sell things on marketplace and its important to me bc...

GetHuman-smileoli's customer service issue with Facebook from October 2018

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The issue in GetHuman-smileoli's own words
I have a facebook account that i sell things on marketplace and its important to me bc i have pictures of me and my brother who has passed on there, that are set to “only me”. I changed my number and when i went to log into facebook I forgot my password so I tried to reset but the email I no longer use and I can’t click to send to my phone because I no longer have the same number. I went through the steps to recover my account and did the whole “trusted” friends process and it keeps saying it sent a confirmation email to my new email (*****@***.com) and I havent got it, and its been a few days. I was wondering if there is anything else I could do if you could text me new number instead. Also, when i try to use a new number, it says my number is already to someone else’s facebook. I desperately need my old facebook back.
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Customer service issue
Reported by GetHuman-smileoli
Oct 13th, 2018 - 2 mons ago
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GetHuman-smileoli started working on this issue
Oct 13th 6:03pm