On ********** I was unable to login to my facebook account. I tried changing passwords...
GetHuman-bobsharp's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-bobsharp's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue in GetHuman-bobsharp's own words
On ********** I was unable to login to my facebook account. I tried changing passwords several times but to no avail. Eventually it sated that I had tried too many times so I would have to try later. I eventually received a notice in my email account that the subject was: Please update your credentials for the account *****@***.com. From: Microsoft Date: ********** *:** PM To: bob sharp ******@***.com* It then said: Account Status: The last successful sync was on ******** **:** AM UTC How to Fix It: If you're using the new Mail experience in Outlook.com: *On the toolbar, select the Settings icon, then select View all Outlook settings. Select Sync email to see your Connected accounts. Check the details for the connected account that's stopped working and correct the problem. If you're using the Classic version of Outlook.com: On the toolbar, select the Settings icon*Mail*Connected accounts. Check the details for the connected account that's stopped working and correct the problem. Note: To stop receiving these notifications, please remove or fix the connected account that's not syncing. Microsoft will never ask for your password over email. This system notification isn't an email message and you can't reply to it. I looked at my email accounts, *****@***.com and *****@***.com. They appeared to be synced and both have been working since I downloaded Windows ** a couple of years ago. When I try to sign into facebook, it just goes to the sign up page again. Can you help?
GetHuman-bobsharp did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bobsharp fixed the problem
We are waiting for GetHuman-bobsharp to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.