I purchased a new phone about * months ago. FB didn't recognize the IP address. The pho...

GetHuman1338887's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1338887's own words
I purchased a new phone about * months ago. FB didn't recognize the IP address. The phone number associated with my Facebook account. Is a old number. I still have the access to the original email that I provided when joining Facebook. W*****@***.com everyday I receive updates from FB. Sent to the above email address. FB keeps saying enter the **diget code sent to the above email address. But I never receive a code. This is very frustrating as I have a lot of history on my Facebook. I have emailed pictures of my driver's license I have done everything possible and Facebook will not release my page. I need some help to recover my account. **Thank you.*Matt Powers*FB email.*matt.powers.**
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Customer service issue
Reported by GetHuman1338887
Oct 13th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 176358 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1338887 started working on this issue
Oct 13th 4:35pm
GetHuman1338887 indicated the issue is not fixed yet.
Oct 14th 5:23pm