I purchased a new phone about * months ago. FB didn't recognize the IP address. The pho...

GetHuman1338887's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1338887's own words
I purchased a new phone about * months ago. FB didn't recognize the IP address. The phone number associated with my Facebook account. Is a old number. I still have the access to the original email that I provided when joining Facebook. W*****@***.com everyday I receive updates from FB. Sent to the above email address. FB keeps saying enter the **diget code sent to the above email address. But I never receive a code. This is very frustrating as I have a lot of history on my Facebook. I have emailed pictures of my driver's license I have done everything possible and Facebook will not release my page. I need some help to recover my account. **Thank you.*Matt Powers*FB email.*matt.powers.**
GetHuman1338887 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1338887 fixed the problem
We are waiting for GetHuman1338887 to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1338887
Oct 13th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 176358 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1338887 started working on this issue
Oct 13th 4:35pm
GetHuman1338887 indicated the issue is not fixed yet.
Oct 14th 5:23pm