I purchased a new phone about * months ago. FB didn't recognize the IP address. The pho...

GetHuman1338887's customer service issue with Facebook from October 2018

8 views | 176358 similar | 0 following
Help with my Facebook issue
GetHuman1338887's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1338887 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1338887 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1338887's own words
I purchased a new phone about * months ago. FB didn't recognize the IP address. The phone number associated with my Facebook account. Is a old number. I still have the access to the original email that I provided when joining Facebook. W*****@***.com everyday I receive updates from FB. Sent to the above email address. FB keeps saying enter the **diget code sent to the above email address. But I never receive a code. This is very frustrating as I have a lot of history on my Facebook. I have emailed pictures of my driver's license I have done everything possible and Facebook will not release my page. I need some help to recover my account. **Thank you.*Matt Powers*FB email.*matt.powers.**

GetHuman1338887 did not yet indicate what Facebook should do to make this right.

How GetHuman1338887 fixed the problem

We are waiting for GetHuman1338887 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1338887 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1338887
Oct 13th, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 176358 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1338887 started working on this issue
Oct 13th, 2018 4:35pm
GetHuman1338887 indicated the issue is not fixed yet.
Oct 14th, 2018 5:23pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies