I purchased a new phone about * months ago. FB didn't recognize the IP address. The pho...
GetHuman1338887's customer service issue with Facebook from October 2018
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Help with my Facebook issue
GetHuman1338887's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1338887 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1338887 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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The issue in GetHuman1338887's own words
I purchased a new phone about * months ago. FB didn't recognize the IP address. The phone number associated with my Facebook account. Is a old number. I still have the access to the original email that I provided when joining Facebook. W*****@***.com everyday I receive updates from FB. Sent to the above email address. FB keeps saying enter the **diget code sent to the above email address. But I never receive a code. This is very frustrating as I have a lot of history on my Facebook. I have emailed pictures of my driver's license I have done everything possible and Facebook will not release my page. I need some help to recover my account. **Thank you.*Matt Powers*FB email.*matt.powers.**
GetHuman1338887 did not yet indicate what Facebook should do to make this right.
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GetHuman1338887 indicated the issue is not fixed yet.
Oct 14th, 2018 5:23pm
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