I purchased a new phone about * months ago. FB didn't recognize the IP address. The pho...

GetHuman1338887's customer service issue with Facebook from October 2018

8 views | 176358 similar | 0 following
Help with my Facebook issue
GetHuman1338887's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1338887 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1338887 can let us know if they help or not.
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The issue in GetHuman1338887's own words
I purchased a new phone about * months ago. FB didn't recognize the IP address. The phone number associated with my Facebook account. Is a old number. I still have the access to the original email that I provided when joining Facebook. W*****@***.com everyday I receive updates from FB. Sent to the above email address. FB keeps saying enter the **diget code sent to the above email address. But I never receive a code. This is very frustrating as I have a lot of history on my Facebook. I have emailed pictures of my driver's license I have done everything possible and Facebook will not release my page. I need some help to recover my account. **Thank you.*Matt Powers*FB email.*matt.powers.**

GetHuman1338887 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1338887
Oct 13th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 176358 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1338887 started working on this issue
Oct 13th, 2018 4:35pm
GetHuman1338887 indicated the issue is not fixed yet.
Oct 14th, 2018 5:23pm

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