I have an account of had eight years. I got locked out of my account saying that they w...

GetHuman1338496's customer service issue with Facebook from October 2018

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The issue in GetHuman1338496's own words
I have an account of had eight years. I got locked out of my account saying that they were multiple users. The email that I use for this account no longer exists and I definitely don't remember the password. So I purchased another phone set up another Facebook account and today I got locked out of it because they said that I wasn't who I was saying I was my first email address that I used was RB *** ** at gmail.com that does not exist anymore okay then you and that I open that I was blocked out of the email is *****@***.com the phone number for the first account is *** *** ****. For the New York app that I just opened yesterday that I'm locked out of my phone number for it is ***-***-**** could you please let me get into my account or at least delete the first account and let open the second account
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Facebook

Customer service issue
Reported by GetHuman1338496
Oct 13th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 176298 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1338496 started working on this issue
Oct 13th 3:29pm