My wife’s Facebook was hacked. Her name is Ginger Hanners Smith on Facebook, but she ne...

GetHuman1321014's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1321014's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1321014 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1321014 can let us know if they help or not.
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Before contacting them, items GetHuman1321014 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1321014's own words
My wife’s Facebook was hacked. Her name is Ginger Hanners Smith on Facebook, but she never changed her maiden name when we got married * years ago, so her official name is Ginger Renae Hanners. *We can give you mail and ID, credit cards, etc with both names. *The hackers sent $*** and $*** to one of my wife’s friend’s accounts through FB pay, and now my wife can’t log back in. *We have called our bank and the police have been out to take a report. *The hacker has changed the email to something that is blotted out. *The email she used correctly is *****@***.com and her phone number is ***-***-****. *She needs to be able to log back in. We went through a long process to get her back into Facebook, but the code never was sent. We suspect the hacker still is controlling that aspect. *We have $*** stolen through your system. We need someone to contact my wife at ***-***-**** or me at ***-***-**** so we can get this resolved and get her Facebook account working again. *We have followed all the directions online and now we need someone to take some human to human action and resolve this. *Thank you. *Wesley Smith
GetHuman1321014 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1321014
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 174436 others
0 customers following this
Timeline
GetHuman1321014 started working on this issue
Oct 11th, 2018 7:23pm

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