I no longer have access to my old mobile phone number. As a result, I can no longer log...

GetHuman1318246's customer service issue with Facebook from October 2018

9 views
 | 
173901 similar
 | 
0 following
Help with my Facebook issue
GetHuman1318246's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1318246 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1318246 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1318246 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1318246's own words
I no longer have access to my old mobile phone number. As a result, I can no longer log into my Facebook account without it requesting a code that is automatically sent to my previous mobile phone number. (As stated above, I no longer have access to.) I have tried numerous other options to log into my Facebook account, using other methods, such as email, my actual password and taking a selfie, holding a piece of paper with a paccific code written down on it. I feel as with my limited knowledge of such technology I have tried all “do it yourself” resources available. I would like you to give me a straight forward, step by step process of how to access my Facebook account WITHOUT USING A CODE THAT IS NOT SENT TO MY PREVIOUS MOBILE PHONE NUMBER. Thank you.
GetHuman1318246 did not yet indicate what Facebook should do to make this right.
How GetHuman1318246 fixed the problem
We are waiting for GetHuman1318246 to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1318246 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1318246
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 173901 others
0 customers following this
Timeline
GetHuman1318246 started working on this issue
Oct 11th, 2018 12:33pm
GetHuman1318246 shared this issue with friends on Facebook
Oct 11th, 2018 12:34pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians