I no longer have access to my old mobile phone number. As a result, I can no longer log...

GetHuman1318246's customer service issue with Facebook from October 2018

173901 similar
0 following
Help with my Facebook issue
GetHuman1318246's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1318246 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1318246 can let us know if they help or not.
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Before contacting them, items GetHuman1318246 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1318246's own words
I no longer have access to my old mobile phone number. As a result, I can no longer log into my Facebook account without it requesting a code that is automatically sent to my previous mobile phone number. (As stated above, I no longer have access to.) I have tried numerous other options to log into my Facebook account, using other methods, such as email, my actual password and taking a selfie, holding a piece of paper with a paccific code written down on it. I feel as with my limited knowledge of such technology I have tried all “do it yourself” resources available. I would like you to give me a straight forward, step by step process of how to access my Facebook account WITHOUT USING A CODE THAT IS NOT SENT TO MY PREVIOUS MOBILE PHONE NUMBER. Thank you.
GetHuman1318246 did not yet indicate what Facebook should do to make this right.
How GetHuman1318246 fixed the problem
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Customer service issue
Reported by GetHuman1318246
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 173901 others
0 customers following this
GetHuman1318246 started working on this issue
Oct 11th, 2018 12:33pm
GetHuman1318246 shared this issue with friends on Facebook
Oct 11th, 2018 12:34pm

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