Facebook Customer Service Issues

I am having trouble accessing my Facebook account. Despite having the two-factor authentication set up, I am not receiving the SMS security codes needed to log in. I have already checked with my carrier, reset my password successfully, but when I try to receive the SMS code, nothing happens. Clicking on the resend button has not resolved the issue, and now I am being told I have tried too many times. I provided my driving license and a picture with a passcode, as requested by Facebook, but I have not received any responses from their live support. I have been trying to regain access for over two weeks and feel frustrated by the lack of assistance from Facebook. I have used this account for more than seven years, and it is important for me to reactivate it. I have attempted to access it from different devices and browsers with no success. I hope to receive help soon.

On September 17th, I contacted support to recover my wife, Stephanie G.'s hacked account. She created a new account using her topper.wku.edu email that same day after regaining access to her original account and securing it with her information. However, two days ago, her new account with photos of our son and her friends was mistakenly disabled. This has caused a lot of trouble for her. I had purchased a privacy tech protection service for $[redacted].97 for one year, and I am requesting a refund due to the issues we've experienced with the account recovery process.

Two different people have reported that I have been hacked. I noticed a password "RJB" on my Facebook account, which I didn't create. Unfortunately, every attempt to reset my password using my usual method fails. When I choose to reset it via my cell phone number [redacted] and receive the provided six-digit code, it says I have exceeded the attempts when I try to use it. Even after waiting and trying again on different days, it still shows the same message. Can anyone assist me with this issue? I am Shirley Switzer residing at [redacted] CR [redacted], Blanket, Texas [redacted].

Hello, over a decade ago, I deactivated my Facebook account. Recently, my cousin informed me that my account messaged her selling Ray-Bans, although she recognized it wasn't me due to the content. I no longer have access to the email linked to that account. It contains personal pictures and contacts, and I am concerned about the content shown, especially of my young children. I am seeking advice on how to regain access or have the account removed by Facebook. Any assistance with this issue would be highly valued.

I have been receiving messages from my friends about receiving new friend requests from me on Facebook, even though we are already friends. Additionally, there are unfamiliar people's pictures mixed in with my personal photos of friends and family. My account shows activity from Atlanta, GA, but I am unsure of the device. This is the second or third time I am seeking help on this matter. I set up two-step verification for Facebook, but did not receive a code during my last login attempt. I urgently need assistance to resolve this issue. I am unable to log out of the unauthorized device being used in Atlanta.

Yesterday, on Sunday, 10/9/[redacted], when I tried to log into my account, I received a notification from you that my account had been compromised. I was instructed to change my password and answer a series of questions to regain access to my account. After following the steps, I was taken to the Newsfeed. However, when I tried to post in one of my groups, I discovered that I had been blocked from posting until next Sunday at 2:30 AM due to a rule violation which wasn't specified. I have been a member of Facebook for 9 years and have always followed the rules. It seems unfair to be blocked without any clear reason. Could the post that led to the violation have been made by the hacker who compromised my account? I reviewed the rules again and confirmed that I have not broken any. It feels unjust to be punished for someone else's actions. I kindly ask for the block to be removed. Thank you for your understanding and assistance.

Hello, I have had my account disabled for years and have been trying to check if it's back, but unfortunately, it's not. While I was checking my Facebook profile on my birthday, I received a notification asking to confirm my name because I had a nickname on my profile. I was then prompted to submit a photo of my driver's license to confirm my identity. Since then, whenever I try to log in, I receive a message saying that they will review the documents I submitted and get back to me. It's been three years, and I have not heard anything back or been able to access my account. Could you please help me unblock my account? Thank you. Valerie Costa

During the summer, I received a video, which I unknowingly shared with multiple friends simultaneously after opening it. As a result, I was logged out of my account, and Facebook was unable to verify my identity when I tried to log back in. Despite numerous attempts, I have been unsuccessful in regaining access to my account. What can I do now to regain entry into my account?

I received a message this morning at around 1:15 a.m. informing me that someone had attempted to log into my Facebook account. I only noticed this at 7 a.m. and promptly changed my password by following the instructions in the message. A friend mentioned that Facebook does not request passwords, so now I fear I might be targeted again. Unfortunately, I forgot the new password I set, hindering my access to my account. Furthermore, the email address associated with my account is incorrect. I tried to update it to m a r i j o y c a s a le 1 @ gmail.com from mcasale5@ tampa bay.rr.com but encountered issues switching to the new email. Frustrated, I uninstalled the mobile app and deleted related data, keeping access only on my computer. I seek guidance on regaining account access, resetting my password, and updating my email to marijoycasale1@ gmail.com.

I haven't been able to access my Facebook account for a while. When I tried to log in today, I received a message saying my account was disabled due to a violation of terms. Since I rarely use Facebook, I suspect my account may have been hacked. The email I initially used for Facebook is no longer active, and the login help page is unable to send an email to my current address as they could not verify my identity.

Hello Facebook Team, I encountered an issue with my account recently due to the security concerns. Despite changing my password last Friday and logging in and out a couple of times without a problem, I found myself suddenly logged out on Wednesday night. Unfortunately, I cannot recall the updated password but remember the previous ones and have access to my Hotmail account's password. When trying the "forgot my password" method, it stated my email has been blocked. However, I couldn't reset it as I can't recollect my security question from a decade ago. Additionally, my Facebook isn't linked to any mobile number or alternative email. I seek your assistance in recovering my account and switching its linked Hotmail to my Gmail. The most recent password I remember changing it to is "skyangel2007starmoonsun[redacted]32." The account is under the name Marwa Y. and the linked Hotmail is gloriousmarwa [redacted] I'm willing to provide any necessary information. Thank you for your help.

Hello Facebook Team, I encountered an issue with my account following the recent reports of hacking. After changing my password and logging in and out a couple of times, I got unexpectedly logged out Wednesday night. Unfortunately, I can't recall my new password but do remember my previous ones. I attempted the "forgot my password" method, but my email is blocked, requiring me to answer a security question I set up a decade ago and haven't used in nine years. My Facebook account isn't linked to any other contact information. I seek assistance in restoring my account and changing my linked Hotmail to my preferred Gmail. The password I remember changing to is "skyangel2007starmoonsun[redacted]32," along with prior passwords. I would be extremely grateful for any help. Account Name: Marwa Y. Linked Hotmail: [redacted] Contact me at [redacted] for further information.

There seems to be an issue with loading pages from the Play Jazz Guitar group on Facebook. This has persisted for weeks affecting many of the 15,[redacted] group members. Clicking on the group shortcut only displays the top image, making it necessary to access content through Units. The group image appears but the content is not displayed in the pane when accessing most links. This problem occurs across different browsers like Chrome, Internet Explorer, Firefox, and Opera on Windows 7 and Ubuntu Linux 18.04 systems. Accessing the group features from an iPhone running iOS 12 works fine without any issues.

My name is Toni Lynne Loveland, and I have verified my identity. I rely on Facebook for communication as I am disabled. I have created multiple groups, some with over 3,[redacted] members, including one with close to 30,[redacted] members focusing on helping law enforcement. Despite following Facebook guidelines, I was recently banned for sharing a news story that others also shared. I have been proactive in reporting fake accounts and concerning posts, aiming to contribute positively on the platform. I have reached out for support, but only received automated responses. As a disabled individual, Facebook is crucial for connecting with others. I hope to resolve this issue and am willing to comply with any necessary conditions. Thank you for your attention to this matter.

I found a job listing near me that appears to be a scam. When I contacted the provided email address, the response seemed very familiar and reminded me of a previous scam experience. These scammers ask for personal information over email like phone numbers, first and last names, and addresses. Despite noticing the red flags, I replied to a similar email in the past and got an immediate response within seconds, which was suspicious. Recently, I received a check for nearly $7,[redacted] along with instructions to cash it and purchase money orders, keeping a portion for myself. I alerted the police immediately once I realized it was a scam. The authorities confirmed that cashing the check would have been irreversible. The email I received from this job listing was identical to the previous scam. I informed the individual that I am aware of the scam and have reported it to the police. I urge for the job posting to be taken down to prevent others from falling victim to it. I possess evidence like emails, pictures of the fake check, and the police report, which I can provide if needed. Thank you.

Hi, I'm Nur Ain from Malaysia. I've been using Facebook since [redacted] under the name FB Sweets Mamamia. I share pictures, stories, and my family on there, and all my friends and family know it's me. On September 26, [redacted], when I tried to access Facebook, I found that my account had been disabled. My Instagram account was also blocked, maybe because my FB and IG were linked. However, after following some steps, I managed to recover my IG account. I tried the steps for FB, but I have an issue because I no longer have access to the login email for my FB, which is [redacted] Maybe FB has sent feedback to my Yahoo email, but I can't receive it. I created the Yahoo email in [redacted] to create my FB account, not knowing how crucial the login email would be. Years later, my Yahoo email is no longer valid. Can you please check the link between my Facebook and Instagram accounts? My Instagram and Twitter are linked to my Gmail, [redacted] When I created my FB account, Gmail didn't exist yet. I request FB to restore my FB account because all the memories and pictures of many years are stored there. Please respond to me via email at [redacted] I am willing to cooperate to regain access to my Facebook account. Thank you.

Hello, I am Nur Ain from Malaysia. I have been a Facebook user since [redacted] with the name fb sweets mamamia. I use pictures, stories, and my family on my profile. All my friends and family know it's me. On September 26, [redacted], when I wanted to browse Facebook, I found my account had been disabled. My Instagram account was also blocked, possibly because my Facebook and IG were linked. After following some steps, I managed to recover my IG account. I also tried to follow steps on Facebook, but I encountered an issue because I no longer have access to the login email for fb, which is [redacted] Perhaps Facebook sent feedback to my Yahoo email, but I couldn't receive it. I created the Yahoo email in [redacted] for my Facebook account, not realizing then how important the login email was. After a few years, my Yahoo email no longer exists. Can you please check the links for my Facebook and Instagram accounts? My Instagram and Twitter accounts are linked to my Gmail email, [redacted] When I created my Facebook account, Gmail wasn't available yet. I kindly request Facebook to restore my account as all the memories and pictures of many years are stored in it. Please respond to me via email at [redacted] I am willing to cooperate to regain access to my Facebook account.

I have been attempting to regain access to my Facebook account for the past four days. After being hacked, I changed my password and was automatically logged out. Unfortunately, I haven't received any login codes despite numerous attempts. I have tried verifying my identity by submitting my license three times, a picture of myself with a code twice, as well as a bank statement and a visa card with my name, but to no avail. I no longer have access to the email linked to my account, despite several unsuccessful attempts to gain access. I have exhausted all options and am seeking assistance from customer service to resolve the issue with the two-factor authentications that I have submitted six times.

I received a 30-day ban for a post I was not aware had been posted on Facebook. I believe Facebook should address my ban to prevent potential legal action as someone may have misused my credit information from a chat after the incident. There seems to be a significant amount of hacking occurring in your system. I am frustrated with Facebook's handling of these issues. Many users are tired of inappropriate posts and security breaches leading to identity theft and unauthorized credit card use. The current guidelines seem ineffective. Please take swift action to address these concerns or I may need to seek legal recourse against Facebook. The situation has become serious, and I am considering pursuing a lawsuit, given the evidence of scamming on your platform. It is time-sensitive, and I may need to involve legal representation unless the matter is resolved promptly.

I have been trying to have my original Facebook link restored for Warship Rising. Instead of accessing my saved game, the link keeps redirecting me to the tutorial. My Apple iPad game ID is [redacted], username: Silverknight, and I started playing on 31/8/[redacted]. 6waves mentioned that both my accounts, Silverknight (uid: [redacted]) and LancersUnit (uid: [redacted]), have been linked to Facebook. However, only one Facebook account can be linked per Warship account. The issue seems to be with the wrong Facebook account details. The LancersUnit ID ([redacted]) is not useful as it is linking me to the wrong game account, preventing me from accessing my original Silverknight ID [redacted]. I have two other Facebook accounts: [redacted]6 and Blantyre62. I have been in communication with 6waves for a week, but they suggest contacting you to re-establish the link for my original ID: [redacted]. I have invested a considerable amount of money in that account. Your prompt assistance would be greatly appreciated. Thank you, John Ward.