I was having a political discussion on a forum called Foreigners living in Sofia and fr...
GetHuman-newrecma's customer service issue with Facebook from October 2018
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The issue in GetHuman-newrecma's own words
I was having a political discussion on a forum called Foreigners living in Sofia and friends. My nationality is Bulgarian. I made some comments critical of my own cultural identity after a foreigner was beaten on the streets. The reason for my comments was an attempt to change Bulgarian society to one in which people feel safe from violence. Some Bulgarian guys reported me for hate speech!! But being critical of your own nation is political speech, not hate speech. They also made some very rude remarks calling me a ‘****’ on a public forum. Facebook let their comments remain and deleted two of mine. I was unable to see which of my comments were deleted, but couldn’t use messenger or comment on forums anymore. Then Facebook wrote it had made a mistake to delete one of my comments but I still can’t use features on Facebook. The other comment remains deleted. I believe the guys who did this probably know someone who works at Facebook or someone just made a decision without thinking carefully. Either way I need to speak to a person about this issue. I need to see which comment has been removed and an explanation on how it breaches any guidelines. I feel I have been wronged.
GetHuman-newrecma did not yet indicate what Facebook should do to make this right.
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