Been with you more than ** years, haven't had to use my password for almost that entire...

GetHuman1089847's customer service issue with Facebook from September 2018

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The issue in GetHuman1089847's own words
Been with you more than ** years, haven't had to use my password for almost that entire time, immediate access! ** days ago my computer hard drive quit, had to get a new one. Works now, but my Facebook and Hotmail accounts want passwords which I haven't used on either in *** years and have forgotten them. Facebook was nice in telling me was going to send me a * digit code in an email to my Hotmail account that I could use in opening my Facebook account again, but can't access my Hotmail account either yet to get my * digit code, sad. I have spent hours a day on Facebook for years, had *,***'Friends' there ** days ago, I posted frequently, looked at my friend's posts daily, exchanged messages with a lot of friends, have LOVED Facebook for ** years!! Been a sad last month unable to access my favorite internet website!
GetHuman1089847 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1089847
Sep 27th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1089847 started working on this issue
Sep 27th 8:53pm