My account was hacked and I have been locked out of it for some time now. I have waited...

GetHuman-runk's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-runk's own words
My account was hacked and I have been locked out of it for some time now. I have waited and waited for the code to be sent sms and still I have not received my codes. Facebook is the only way I can contact my family. I have even gone as far as trying to set up a new account but still need a code I haven't received. I have sent a photo of my id * times and have been asked yo log in to complete action and again I am stopped by a code that is never sent. I have gone through the help center with no change at all I have tried everything mentioned without any progress. I want Facebook to unlock my account as I have asked in the past. Please UNLOCK my account facebook this is the only way Facebook can resolve this
GetHuman-runk did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-runk
Sep 24th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-runk started working on this issue
Sep 24th 7:26am