My account was hacked and I have been locked out of it for some time now. I have waited...

GetHuman-runk's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-runk's own words
My account was hacked and I have been locked out of it for some time now. I have waited and waited for the code to be sent sms and still I have not received my codes. Facebook is the only way I can contact my family. I have even gone as far as trying to set up a new account but still need a code I haven't received. I have sent a photo of my id * times and have been asked yo log in to complete action and again I am stopped by a code that is never sent. I have gone through the help center with no change at all I have tried everything mentioned without any progress. I want Facebook to unlock my account as I have asked in the past. Please UNLOCK my account facebook this is the only way Facebook can resolve this
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Customer service issue
Reported by GetHuman-runk
Sep 24th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-runk started working on this issue
Sep 24th, 2018 7:26am