Facebook Customer Service Issues

Archive 210

The following are issues that customers reported to GetHuman about Facebook customer service, archive #210. It includes a selection of 20 issue(s) reported September 23, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My meme page, which I spent over a year building, creating original content for, and accumulating [redacted],[redacted] fans, was recently scammed and stolen from me. The scammer sold it to another admin for $[redacted]. Despite being told my admin status wouldn't be affected, I was removed as admin after clicking on a spam link. Now, the new admin is running the page using my brand and name without my authorization while the page continues to gain likes and generate potential ad revenue. I have evidence of the initial scam, the email notification from Facebook about losing my admin status, and a conversation with the new admin admitting the purchase was illegitimate. This page holds sentimental value as my intellectual property, and I am determined to regain ownership and control of it through any available means.
Reported by GetHuman-reneepo on domingo, 23 de septiembre de 2018 0:28
I need help setting up my business Facebook account. I initially used the email [redacted] for the account, connected to a personal Facebook account named Tam Pas and a business account named blissful & beautiful. When the account didn't work on my tablet, I deleted the email and the Facebook page. I then created a new email, [redacted], and a new Facebook business account named Tam A Pas with the business page blissful & beautiful. Everything was fine at first on my phone and tablet, but now the business page seems to have disappeared. When I try to log in using the new email and password, they ask for a mobile number identity code. My current business phone number, [redacted], is not recognized. I tried using my old number, [redacted], which is associated with my personal account Tammy Pasiechnik, not the business account I need help with. When searching on Facebook with a friend, only my old personal accounts show up. I need assistance in accessing my business account, Tam A Pas with the email [redacted] Thank you.
Reported by GetHuman-tpas on domingo, 23 de septiembre de 2018 0:29
In [redacted] or [redacted], I closed my Facebook account because I never used it. Recently, I tried to reopen it. However, when I attempted to log in with my old information, I received a message stating that my email address and phone number were not associated with a Facebook account. I then tried to create a new account using my original email but was told that the account linked to it was disabled. Despite this, when I tried to appeal or contact support, the system mentioned that there was no account tied to my email address. This conflicting information has left me unable to resolve the issue and access my account. I am hoping that Facebook can rectify the discrepancies in their records, reactivate my account, and allow me to log in as I used to.
Reported by GetHuman1185656 on domingo, 23 de septiembre de 2018 0:51
I've been logged out of my Facebook account for 2-3 days now and I'm having trouble logging back in. The Facebook app shows a message saying my account has been temporarily locked due to entering my ID on unknown sites and possible phishing activities. To regain access, I must complete an identification process involving identifying photos of friends, verifying my phone number with OTP, and confirming my date of birth. However, every time I finish the process, the submission page doesn't go through. Clicking the submit button causes it to endlessly load without submitting. I've attempted this several times without success. I'm uncertain about the reasons for the blockage or when I'll be able to use my account again. Username: Samantak Saha
Reported by GetHuman1185836 on domingo, 23 de septiembre de 2018 1:49
I am facing an issue on Facebook where I am temporarily restricted from liking posts, pages, and comments due to unusual account activity until 19 October at 01:53. I am unsure about the mistake and unable to resolve it. I would appreciate any help in resolving this matter.
Reported by GetHuman1186002 on domingo, 23 de septiembre de 2018 3:16
Subject: Appeal for Permanent Account Disablement Dear Facebook Support Team, I am reaching out to request a re-evaluation of the permanent disablement of my account. My original account name was 跃凌, who is also an admin of the page named "Kazeo Yuurin." On the night of September 20th, I mistakenly uploaded certain pictures into a closed group that did not adhere to the community standards. These pictures were references for an art assignment on human anatomy. The next morning, I noticed that Facebook had already banned some of the images for nudity. Although I had intended to address this issue after completing my class, when I returned to my office at noon, my account had already been disabled. I tried to appeal the decision but may not have clearly articulated my situation, resulting in the permanent disablement of my account without any chance of recovery. I acknowledge my mistake and regret any offense caused by my oversight. I have always strived to comply with community standards, and Facebook has been an integral part of my life and career as an artist. My page, which is unrelated to the incident, disappeared along with my account. I kindly request that the Facebook team re-evaluate this situation and guide me on the necessary steps to restore my account and page. I apologize for any inconvenience caused and appreciate your assistance in resolving this matter. Thank you for your attention and support. Best regards, Tan Yau Lim
Reported by GetHuman-comicfre on domingo, 23 de septiembre de 2018 3:56
Hello dear team, I am Vijay Aslaliya and I am contacting you about my official personal Facebook account that has been blocked suddenly for the last week. I am unsure of the reason behind this. I have tried various methods with the correct information but it still shows as temporarily blocked. If it is temporarily blocked, please provide a timeline so I can try again after that time. Despite successfully resetting the password over 5 times, I am unable to log in. I would appreciate a quick solution to this issue. My Facebook profile name is "Vijay Aslaliya." If you need further details for resolution, please contact me via our registered email address. Thank you for your quick assistance. Warm regards, Vijay Aslaliya Registered Mobile: +91 [redacted]
Reported by GetHuman-vijayasl on domingo, 23 de septiembre de 2018 5:54
I need assistance in having someone's account disabled on Facebook, but I am struggling to find the appropriate link on Facebook's help section. I have attempted to reach out through the email addresses associated with the page, but they are all bouncing back. There is a man utilizing his private Facebook page to promote a business with misrepresented products that are actually unwanted scrap items. This misinformation is deceiving the public. Additionally, he has two restraining orders and has served time for sexual offenses. He targets single mothers through his Facebook page, thoroughly checking their profiles before engaging with them, posing a risk as a sexual predator. Disabling his account is crucial to protect vulnerable women. Despite the lack of options to report his behavior through the help section, I am determined to find a way to address this issue effectively without my emails bouncing back.
Reported by GetHuman1186309 on domingo, 23 de septiembre de 2018 6:30
After taking about a year and a half break, at most, from Facebook, I tried to log back in after trying my most recent emails and the system couldn't find any accounts under those emails. When using the original email I started the account with, it asked me to verify my information to access the account. There was a query about logging in from Egypt in [redacted], a place I've never visited, which I confirmed was not me. Upon gaining access, I found myself logged into an account named "Nebber Banny" with no friends, photos, or details, but linked to my old email. It suggested people I knew from my city. I tried various emails and passwords but only had access to this particular account. I found a profile under my name, "/jordan.haynes.[redacted]," but due to tight privacy settings, I can't confirm its authenticity. I hope it's mine based on the cover photo date from [redacted], aligning with when I last used the account around mid to late [redacted]. I seek clarity on signing in and understanding the account named "Nebber Banny." I'm eager to regain access to my account, but if "/jordan.haynes.[redacted]" is fake, I request its deletion. I'm prepared to provide any necessary personal information or images for verification purposes.
Reported by GetHuman1186321 on domingo, 23 de septiembre de 2018 6:38
On Wednesday or Thursday, I received a security check from Facebook, and after confirming my information, everything appeared to be fine. However, on Friday morning, after receiving a message from a friend, I logged in and found all the information in French. I switched it back to English, and initially, everything seemed normal with all my contacts and groups visible. Later, everything disappeared, and I might have unintentionally opened another Facebook page. I've requested Facebook to delete this potential second account but have received no response yet. I am unsure how to proceed as I want to recover my original account with all my contacts and groups intact.
Reported by GetHuman-rontinkl on domingo, 23 de septiembre de 2018 11:27
My name is Tamer Ahmed Moheb, and my Facebook account is under the name Tamer Moheb. For the past week, my iPhone 7 Facebook app has been prompting me to log in again. When I tried to log in using my Hotmail account [redacted] and the password tamerz123, I received an error message stating that the password was changed by someone as it is now incorrect. I suspect my account has been hacked as I did not change the password myself. I have attempted to recover the password but faced an issue as I am unable to access my Hotmail account because I forgot the password. I have tried multiple times to recover it without success. I am seeking support as I am from Egypt, and you can contact me at +[redacted][redacted]. I can provide all necessary information to verify my account, including my family members' names (Ahmed Moheb, Amr Moheb, Mona Fahmy), details about my engagement to Rana Rafaat on 23.08.[redacted], and that my profile picture was taken by my friend Muhamad Taymour.
Reported by GetHuman-tamermo on domingo, 23 de septiembre de 2018 11:58
Hello! I need assistance with my Cinder Fustane Me-Qera business account. It became locked after using my aunt's Visa for Instagram promotions. The account requires verification with a personal photo, but I lack these images. Urgently resolving this is crucial since this account's inaccessibility is costing me clients. I rely on it for promotions on Instagram and Facebook, supported by my aunt's funds. Please investigate and restore my account promptly. It has [redacted] friends and vital client communication. Your swift action is greatly appreciated.
Reported by GetHuman1186814 on domingo, 23 de septiembre de 2018 12:54
Advertising account ID: [redacted][redacted] Ad ID: [redacted][redacted] Hello, I manage the business page for Nature’s Pure Remedies. I recently attempted to post our first ad on Facebook but received a disheartening message stating it was not approved. Consequently, our ad account was disabled for a policy violation. I believe my ad content was appropriate, directing viewers to our landing page. I am seeking guidance on rectifying the issue and understanding the violation. As a newcomer, it is discouraging to have my account disabled for what might be a minor mistake. I am eager to learn from this experience to foster growth for my business. Thank you for your assistance.
Reported by GetHuman-sbenm on domingo, 23 de septiembre de 2018 13:47
Dear Sir or Madam, I am contacting you regarding my Advertiser Account ID [redacted]90 under the name zMuesli. I received a notification stating that my ad account has been flagged for policy violations, resulting in the suspension of my ads. I understand now that I made a mistake, and I sincerely apologize for it. I have carefully reviewed your advertising policies multiple times and realize where I went wrong. My sister and I run a business in Slovenia where we primarily sell sugar-free cereals and other healthy products, including industrial hemp products such as proteins, tea, seeds, and flour, which are permitted in Slovenia due to their health benefits. Our target audience is solely the people of Slovenia as we operate a small business. Our company, zMuesli, has been our passion for four years, and we dedicate long hours each day to it. I never intended to violate any policies, and I am devastated by this situation. I kindly request the reactivation of our ad account as Facebook advertising is crucial for our business. I assure you that I will adhere to all rules diligently moving forward. Please consider our plea as this is vital for our livelihood. Thank you for your understanding. Best regards, Tina
Reported by GetHuman-jeztina on domingo, 23 de septiembre de 2018 14:53
My name is Sarah J. and my husband is Andrew V.. We have both deleted our accounts due to hacking incidents. Unfortunately, my husband is currently being framed by another fake Facebook profile, even though we no longer have active accounts. This social media hacking situation is extremely frustrating, and as a major company, you are failing to address the issue effectively. If action is not taken regarding these fake profiles, I will consider legal action for fraud, impersonation, and misuse of personal information. It is important to protect not only our safety but also our personal data. It is crucial to identify and ban the responsible individuals from using Facebook to prevent further harm. Imagine being in our shoes, facing identity theft and invasion of privacy. It is unacceptable and needs immediate attention.
Reported by GetHuman1187361 on domingo, 23 de septiembre de 2018 15:50
I am experiencing harassment, bullying, and impersonation on Facebook that has escalated to various platforms. The individual is using a fake identity and has created pages containing personal details of me and my family. This situation has led to unwanted attention at my residence due to information shared on Craigslist. Despite contacting the police and seeking legal assistance, I am frustrated by the lack of resolution. The person behind this, Yasmin Dillard, whose actual name is LaKisha Renee Jackson, is spreading dangerous information and posing a threat to my safety. I am pleading for help to have this content removed and for appropriate action to be taken by Facebook. The misuse of social media as a tool for harm must be addressed promptly to ensure the safety of myself and my family.
Reported by GetHuman-keeshadi on domingo, 23 de septiembre de 2018 17:06
What is happening with this company? It appears that disabling accounts for differing views is becoming a common practice. My account is continuously targeted for unknown reasons, and this unfair treatment must cease. I intend to reach out to congress members to bring to light the unjust actions FB has taken against me and others. Mark Zuckerberg needs to oversee his company more effectively and remove employees engaging in unauthorized account disables. Such control over user accounts is unacceptable, prompting the need for regulations. I believe it is time for President Trump to take steps against companies like FB and introduce necessary regulations. I will also request the President to consider regulating FB, as these actions are ethically incorrect.
Reported by GetHuman1184220 on domingo, 23 de septiembre de 2018 17:28
I've had a Facebook account for years with thousands of friends. Recently, when trying to add it to an iPad registered to my partner, Matt Marlowe, my account got disabled and linked to his account. Despite various attempts, including resetting and trying to create a new account, I can't get it working. Facebook is crucial as it's my main way to communicate with my daughter who's volunteering in Australia. I'm frustrated by the time and effort spent on this issue. All I want is my original account working or permission to start fresh. I tried creating a new account, but Facebook shut it claiming I was an imposter. I'm struggling and need help to resolve this situation.
Reported by GetHuman-macchesn on domingo, 23 de septiembre de 2018 17:32
I contacted Facebook earlier about this issue, but I want to bring it up here again since this seems more fitting for addressing complaints. Today is my sister's birthday, and I came across a birthday video on the top of my news feed that I planned to share. I attempted to edit the video as I didn't approve of one of the pictures included. After locating the picture I preferred and adding it to my camera roll, the video vanished without a trace. This experience has left me quite dissatisfied.
Reported by GetHuman-mueezk on domingo, 23 de septiembre de 2018 18:21
My Yahoo email address was hacked in South Carolina, and it's being used to log into a Facebook account under James Austin's name. I followed troubleshooting steps, downloaded a new Facebook app, and changed my password, but James Austin's profile still appears. I want James Austin blocked from using my Yahoo email for his login and need this resolved promptly. I rely on Facebook to connect with family and friends across the USA. I am William Smith from outside Georgetown, S.C. You can find my profile under William Smith, Fort Edward High School in New York, born on 03/22/[redacted]. For assistance, please contact me directly on [redacted]. Thank you for your prompt attention to this matter.
Reported by GetHuman1187975 on domingo, 23 de septiembre de 2018 18:31

Help me with my Facebook issue

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