Last night facebook was fine.. and today morning when I woke up and checked the app dis...

GetHuman-ninoshah's customer service issue with Facebook from September 2018

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The issue in GetHuman-ninoshah's own words
Last night facebook was fine.. and today morning when I woke up and checked the app displayed a pop up notification that my account has been locked and that I needed to change my name since it may not be the real name that I have in real life.. I also followed the instructions to reset the name and i also provided the information. Facebook havnt responded through email since then, which they said they would ASAP. Please resolve this problem by letting us log in to the account and change name our selves or let us use the current names that we are using. Thank you
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Customer service issue
Reported by GetHuman-ninoshah
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 7 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ninoshah started working on this issue
Sep 21st, 2018 11:46am