I cannot get mybpage back from whoever hacked it...when i enter the code to change my p...

GetHuman-evulpix's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-evulpix's own words
I cannot get mybpage back from whoever hacked it...when i enter the code to change my pw, ot says i have tried an incorrect code to many times...it won't look up my page byve-mail or phone number. When i try to log on through my saved fb account on my phone, it asks for a code from an authentication app i do not have and cannot find to download.....and to make matters worse, FACEBOOK HAS BEEN NO HELP. I dont know why you think you dont need actual people for customer service, but your bots aren't developed enough to take that on yet...i am frustrated and angry...someone else has access to my pics, my friends, etc....and fb couldn't care less
GetHuman-evulpix did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-evulpix fixed the problem
I logged onto the computer and still could not log on. When it suggested the facebook help center i fought the irge to smash the "i will never do that again" button and selected "ive already tries that" instead. I uploaded a poc of my drivers liscense showing my name and date of birth (which gavebook will apparently keep for ** days) and left an answer or description in each box....and i did get a little snide in one of them. Facebook then sent me an e-mail with a temporary password. To log back in on my phone, i had to download some facebook authentication "f*" app
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-evulpix
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
GetHuman-evulpix shared how to fix
Seen by 4 customers so far
Similar issue to 146345 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-evulpix started working on this issue
Sep 19th, 2018 3:24pm
GetHuman-evulpix confirmed the issue is fixed. Hooray!
Sep 21st, 2018 1:14am