I just told again and i received the same reply i don't know what you should do to fix...

GetHuman-scotical's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-scotical's own words
I just told again and i received the same reply i don't know what you should do to fix it's not up to me that would be your choice decision what ever i do not have the authority to a fake account on Facebook i reporting it and guess they are messengering at this very moment telling me again that i have won the Facebook lottery and requesting that i send them *** dollars and you would see they are telling me they work for you and when you receive your *** dollars you will send me a check for get this *** thousand dollars now come on i can't close their account are you seeing these people on messenger at this moment i don't know what you do i told it's a fake account on Facebook and impersonating you folks and trying to defraud me do have a say law enforcement official an attorney they said they would call back and they are on messenger right now what do you want to do tell me something it's your decision to make not mine call me please or at least messenger me like i said they on messenger right now fake account impersonating you folks and trying their best to defraud me please tell me something my number is ********** i am trying to be patient the ball is in your court what do you want to do I
GetHuman-scotical did not yet indicate what Facebook should do to make this right.
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Well hello my dear friends neighbors and some relatives sadly face book did not want to be involved but watch out for these kind of people but this how this one scam works i got a friend request from someone who presented herself as an employee of Facebook and that's what the profile reflected so i assumed this was true and we commented on a few posts and briefly chatted as we commented i and thought i had made a new acquaintance if you will and this morning I received a messenger that said that i won face book's yearly lottery and was briefly excited and here comes the Red Flag they wanted FedEx shipping charges up front and then i knew what was going on but i played along for minute because they sent a picture of * people holding checks from the last * years and another with my name on FROM the Bank of America so just out of curiosity i said it would take a couple of hours to go to the bank and to get a money gram from wall mart and they said ok and i thought well i would to my bank to see if it authentic because you could inlarge it enough to see account numbers check number and at this point hope was still a part of the equation and there is still room for hope but on the way to the bank i received another messenger telling me where to send the money gram to give them a call when i had sent it but a little thing caught my attention and that was the the area code of phone number i should call and I'm some what familiar with area codes something just didn't seem right and did not know what area code that face book is located in but i Googled the area code of phone and it was located in Fresno and that i believe is in central California and i do know that face book is located is located closer to L A and at this point i wasn't even at the bank and Hope is starting to fade a bit and when i got to the i asked Diana at the bank to call the Bank of America and ask to see if the account numbers went a Facebook account so she called and as soon as she hung up her smile was not as pretty as usual in fact she really had a look of despair and she informed me that not only was it not attached to a Facebook account it wasn't even a Bank of America account so it what little hope had turned to depression and there was no reason to go to wall mart so i headed back home got home and tried to call Facebook which is mathematically next to impossible and i got tried for * hours to talk with someone because i really believed that * serious crimes were committed and never did get to speak with anyone i diligently typed this experience into my phone explaining what happened and the whole time these people were messengering me and i still believe it was a crime let me explain why from the very beginning they impersonated themselves as Facebook employees that's why I accepted the friend request and I'm careful of who my friends are believe me my circle is small and the Facebook page account was and is a fake account and there are * crimes and really tried plead my view to the Facebook help desk and presented it like this because I didn't and don't want this to happen to anyone else i said they impersonated themselves as Facebook employees that account is fake and they tried to defraud me and remember i said they called every * or ** minutes and said they are impersonating Facebook employees as I'm typing this and you know that account is fake and if i answer this phone there defrauding me because they are calling to see if i sent that right the money gram to them and really sad because they committed these * crimes over and over at the same time for about * hours and its really sad because i assume it's a maybe a technicality in the law listen close once you actually accept a friend request especially from someone you don't know it's not against the law to request money from a friend and i did not actually send them any money and your Facebook page is kind of hard to technically prove one is fake i mean you see posts everyday that you know let's say is photo shopped now i guess I must have been lucky because if these events did not unfold the way they did and i had sent that *** dollars then they would guilty of fraud but the other * crimes the fake page account and the impersonation charges you would be hard pressed to say the least to prove and you might be *** dollars short in the your pocket book and chances are pretty good that you would probably never get that back and the authority's might never find the people responsible who committed this crime and that would be a travesty and be aware that they target our seniors many of whom are on fixed incomes and cannot recover a loss like that as quickly as people who are still in the work force and in summation please please be cautious when you accept a simple friend request because if you do not already know someone and you accept that friend request then the friend you think you might not be who they claim to be and i Hope that my experience will make little more cautious when you accept a friend request from someone you do not already know and i that we love Facebook it really is a wonderful invention we all thank you Mark and my sincere Hope is that my experience will make your Facebook adventures ** times more enjoyable than they already are and i can say that it has been a pleasure sharing this you sooo Happy Facebooking and may God Lay His Blessing on everyone here at Facebook and to everyone that share and make Facebook what it is God Bless You All and lastly to Mark if you think that my experience today has made Facebook safer and more enjoyable then you can send that *** dollars that i actually came close to losing to Robert Scott Calloway. ***Silver St Apt ***. Tullahoma Tn *****
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Customer service issue
Reported by GetHuman-scotical
Sep 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
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Seen by 4 customers so far
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Timeline
GetHuman-scotical started working on this issue
Sep 19th, 2018 2:58pm
GetHuman-scotical confirmed the issue is fixed. Hooray!
Sep 19th, 2018 4:46pm