My account was hacked & items were listed for sale that were not in Facebook's guidelin...

GetHuman-rogercir's customer service issue with Facebook from September 2018

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Help with my Facebook issue
GetHuman-rogercir's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rogercir will want to follow the link below to head to their help center. We will check on GetHuman-rogercir later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rogercir may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rogercir's own words
My account was hacked & items were listed for sale that were not in Facebook's guidelines by the hacker.* I immediately changed my password & contacted Facebook . * I was blocked from Market place & all Buy & Sell groups. * I then appealed the block & Facebook ******@***.com* has sent this message to me "Hi Roger, Your access to Marketplace has been restored. After reviewing the items you listed, we found that they follow our Commerce Policies. To complete the restoration process, you'll need to refresh Marketplace by clicking or tapping the icon from your computer or mobile device. After doing this, you should be able to access Marketplace. " * I still have no access to my groups or the Marketplace. I have tried to refresh the icon with no success at all. Please help me with this restoration process
GetHuman-rogercir did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-rogercir
Sep 19th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 9 customers so far
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Timeline
GetHuman-rogercir started working on this issue
Sep 19th 1:47pm
GetHuman-rogercir shared this issue with friends on Facebook
Sep 19th 1:48pm